by Jamie Pollenz | May 25, 2023
The challenge: Great resignation. Quiet quitting. Disengagement at work. The war on talent. The statistics are staggering and not in the employers’ favor. The solution: Start thinking of candidates and employees as customers and apply innovative marketing/BD...
by Jamie Pollenz | May 25, 2023
Incorporating your CX investments and hallmarks into the sales process involves using customer insights and feedback to create a more personalized, customer-centric approach to selling. By demonstrating your organization’s commitment to creating a positive CX, you can...
by Jamie Pollenz | May 25, 2023
Learn how client experience has been leveraged to guide complex client journeys in a newly developing market. We’ll share insights and lessons learned from real-world examples, highlighting the importance of prioritizing client experience in the face of unique...
by Jamie Pollenz | May 25, 2023
During this presentation, we will cover the outcomes of hosting a client listening workshop. We’ll discuss the challenges of putting together a workshop for clients, the “right” questions to ask, and how to best engage with your clients and provide a space for them to...
by Jamie Pollenz | May 25, 2023
Building a client experience culture is essential for companies that want to differentiate themselves from the competition and achieve long-term success. In this session, we’ll explore the key strategies and initiatives needed to create a culture of exceptional client...
