Keynote Speaker – Deb Knupp
Deb Knupp from Growth Play will join CXps2020 as the keynote speaker. Not only is Deb a household name at LMA events, she recently energized the audience at SMPS Pinnacle. You won’t want to miss her presentation on “The Ultimate X-Factor – Unlocking Sustainable, Profitable Growth through Human Experience.”
Learn strategies to align CX and EX with your strategic priorities
Customer experience (CX) is the new battleground for professional services firms to build loyalty and attract and retain top talent. Research statistics have revealed that firms that excel at customer experience have 1.5 times as many engaged employees as do customer experience laggards. And, the reality is that your customers’ experience is only as good as your least engaged employee.
The CX and EX evolution continues to evolve as firms are embracing the importance of delivering an intentional experience. At the same time, there is a need to quantify a solid return on the CX and EX investments that have, and continue to be made.
CXps is a community, not a conference. Attendees new to the event consistently share with us how blown away they are by the willingness of others on the CX/EX journey to share what has worked (and what has not worked as expected).
Tactics / Strategy
Achieving success in any program or initiative relies on linking it to existing service delivery processes. CXps gives you tools to align your CX/EX initiatives with your strategic plans as well as tactics to execute immediately.
Technology can play an important role in advancing your CX and EX initiatives. CXps offers specific sessions that allow you to view demos of products that make getting insight from your clients easier.