What is #CXps2018
Client Experience in Professional Services, #CXps, is where innovators and leaders responsible for designing and implementing client experience strategies for their firms meet, get inspired, and strategize for 2018 and beyond.
Less than 5% of professional services firms (engineers, architects, construction, legal, accounting, etc.) have an established Client Experience (CX) culture within their firms. Industry innovators recognize that CX is and will continue to be the differentiator that allows their firm to avoid commoditization. They get it. They attend CXps because they are passionate about client experience and are hungry for the information they learn from experts and their peers.
Are you ready to join them?
When you attend CXps, you will hear from CX experts who offer thought leadership and “how to” steps to:
- Create transformational experiences across your clients’ entire journey working with your firm.
- Drive competitive differentiation that enhances your clients’ experience and builds loyalty.
- Allow you to take home concrete tools to improve service quality, engage employees, and integrate and innovate processes.
“CX is the differentiator now and definitely the future in the Professional Services industry. If you’re not thinking of this, you need to be, and CXps 2018 is the place to learn about it.”Jim Holz, AICP
Opening Keynote – Evan Carroll
In client experience, bigger isn’t better; better is better. In his opening Keynote, Evan shares how the most successful companies embrace technology without losing humanity. They don’t become bigger, rather they become better at scale. During his session Evan will cover how leading companies are using technology, data and analytics to create world-class client experience. Read his blog post here.
“The presentations, programs, and networking that happen at CXps are invaluable. The knowledge sharing is exactly what I hoped to get from this experience.”Christine Turnquist
2018 Sponsors and Exhibitors
Closing Keynote – Stan Phelps
All clients and employees are not created equal. For most firms, 80% of their profitability is driven by 20% of their clients and their employees. These are your “Vital Few.” International Keynote Speaker Stan Phelps will focus on the ways to do the “little extras” to promote client advocacy and drive employee engagement with these key stakeholders.