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Proposed Topics for CXps 2019

  • Build engagement for your CX initiative from the middle
  • The role of governance in your CX initiative
  • Linguistic Analysis: Understand what your clients/team are really saying
  • Creating a CX Playbook that serves clients and empowers your team
  • Integrating brand values into your service delivery
  • Recognize the ‘talent’ for delivering great CX during your hiring process
  • Give your team the ammunition to use value-based pricing
  • Team alignment around what CX is and means to your firm
  • CX Issues / Challenges – How to design solutions your firm can execute
  • A look at the Impact of great CX from the clients’ perspective
  • Use Employee Experience (EX) to retain and hire top talent
  • Insight Analytics – How to turn feedback data into bottom-line decisions
  • Client Empathy Mapping Workshop
  • What’s your CX Journey – Panel Discussion plus Q&A
  • How to get your CX program launched and moving forward
  • Maximize your budget to create CX success
  • The role of Technology in implementing CX in your firm
  • Link between employee experience (EX) and CX
  • Demonstrate the ROI of your CX efforts to leadership
  • How to integrate CX into your firms strategic planning outcomes
  • Analyzing your firm’s feedback to make profitable business decisions
  • How to measure the success of your CX initiatives

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CX is the differentiator now and definitely the future in the Professional Services industry. If you’re not thinking of this, you need to be, and CXps 2018 is the place to learn about it.”

Jim Holz

Director of Client Services, MSA Professional Services, Inc.

2018 Sponsors and Exhibitors