CXps 2019 - May 20-22, 2019

Durham, North Carolina

Industries attending CXps:

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What is CXps?

Client Experience in Professional Services, #CXps2019 is a community of individuals working together to differentiate their firms on the experience they provide their clients. Members of the CXps community return year after year to learn from and share with each other. If you are charged with or interested in building a client experience initiative in your firm, #CXps2019 is the perfect place to expand your knowledge and your network.

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Proposed Topics for CXps 2019

  • “How to” build engagement for your CX initiative from the middle
  • The role of governance in your CX initiative
  • Workshop: Linguistic Analysis: Ways to understand what your clients really saying
  • Workshop: How to create a CX Playbook for your firm
  • Integrating brand values into your service delivery
  • Giving your team the ammunition to use value-based pricing
  • Strategies to communicate “What CX is and means to your firm” that will engage your team
  • CX Issues / Challenges – How to design solutions your firm can execute
  • A look at the Impact of great CX from the clients’ perspective
  • Workshop: Client Savvy Insight Analytics – How to turn data into bottom-line decisions
  • Workshop: Client Empathy Mapping
  • Panel: What’s your CX Journey – Discussion plus Q&A

 

  • Getting started with CX if you have limited resources
  • The role of Technology in implementing CX in your firm
  • Link between employee experience (EX) and CX
  • Delivering great CX doesn’t have to be complex
  • CX Essentials (for those early in their journey)
  • Analyzing your firm’s feedback to make profitable business decisions

“The presentations, programs, and networking that happen at CXps are invaluable. The knowledge sharing is exactly what I hoped to get from this experience.”

Christine Turnquist

Marketing Coordinator, Eppstein Uhen Architects (EUA)

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