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Proposed Topics for CXps 2019

• Build engagement for your CX initiative from the middle
• The role of governance in your CX initiative
• Linguistic Analysis: Understand what your clients/team are really saying
• Creating a CX Playbook that serves clients and empowers your team
• Integrating brand values into your service delivery
• Recognize the ‘talent’ for delivering great CX during your hiring process
• Give your team the ammunition to use value-based pricing

• Team alignment around what CX is and means to your firm
• CX Issues / Challenges – How to design solutions your firm can execute
• A look at the Impact of great CX from the clients’ perspective
• Use Employee Experience (EX) to retain and hire top talent
• Insight Analytics – How to turn feedback data into bottom-line decisions
• Client Empathy Mapping Workshop
• What’s your CX Journey – Panel Discussion plus Q&A
• How to get your CX program launched and moving forward

• Maximize your budget to create CX success
• The role of Technology in implementing CX in your firm
• Link between employee experience (EX) and CX
• Demonstrate the ROI of your CX efforts to leadership
• How to integrate CX into your firms strategic planning outcomes
• Analyzing your firm’s feedback to make profitable business decisions
• How to measure the success of your CX initiatives