CX
Conference

May 8-11, 2023 | Durham, North Carolina

Thank you to everyone who participated in CXps 2022! View the sessions here!

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About the Conference

Founded by Client Savvy, CXps is open to ALL professional services firms with a passion to differentiate their firm on the service they provide. The event includes opportunities to engage in CX initiatives from all levels: the CEO who needs to understand the strategic benefit, the HR Director who recognizes the importance of the employee experience (EX), the internal champion who needs to know how to “sell” it to the team, and the program coordinator whose job it is to get their initiative off the ground.

CXps brings together people who want more than theory. They want to know HOW to take the next steps to make their firms successful in integrating client experience with their firms’ strategic initiatives.

CXps 2023 is designed to deliver the most innovative CX strategies through a combination of keynote speakers, breakout sessions, workshops, and panel discussions.

If you have not participated in a CXps conference before, we encourage you to look back at our speakers and watch the recordings of our CXps 2022 event.

As a reminder, each paid membership in the CXps community includes the registration fee for the conference

2023 Conference Speakers

You can view last year’s speakers and sessions here.

Speaker submittals are closed for 2023.

Speaker submittals are closed for 2023.

Ryan Suydam

Ryan Suydam

Client Savvy | Chief Experience Officer

Sidney Abrams

Sidney Abrams

Nonprofit HR | Chief Client Experience Officer

Tim Asimos

Tim Asimos

circle S studio | Partner, Director of Digital + Growth Marketing

Amanda Bruno

Amanda Bruno

Morgan Lewis | Global Chief Business Development Officer

Ida Cheinman

Ida Cheinman

Substance 151| Principal & Creative Director

John Doehring

John Doehring

J. Doehring & Co., LLC | Managing Principal

John Goodman

John Goodman

Customer Care Measurement and Consulting | Vice Chair

Joan Hamrick

Joan Hamrick

Gresham Smith | Client Experience Specialist

Dan Herbener

Dan Herbener

Benesch, Friedlander, Coplan & Aronoff LLP | Client Experience & Marketing Analyst

Angela Ireland

Angela Ireland

Rubrik Inc. | Senior Customer Experience Manager

Karen L. Jackson

Karen L. Jackson

C-ChangeWork| Managing Partner

Phil Keil

Phil Keil

Zweig Group| Director of Strategy

Greg Kihlstrom

Greg Kihlstrom

GK5A | Principal and Chief Strategist

Stephanie Koeninger

Stephanie Koeninger

STV | Senior Vice President Client Experience

Denise Schmitz

Denise Schmitz

Neumann Monson | Marketing Manager

L. Eddie Staley

L. Eddie Staley

WithersRavenel| Client Experience and Innovation Officer

Aleks Stoyanov

Aleks Stoyanov

Client Savvy | UX/UI Design Manager

Kristi Weierbach

Kristi Weierbach

Stambaugh Ness | Managing Director, Workforce Advisory

CX-cellence Awards

2023 CX-Cellence Award Winners will be announced soon!

2023 Schedule 

Visit our 2022 DETAILED AGENDA to view last year’s Schedule of Events!

2:00 p.m. – 5:00 p.m. | Client Feedback Tool Product Updates, Roadmap, and User Ideation Session (open to all!)

 

5:30 p.m. – 7:30 p.m | Welcome Reception- Location TBD

*Times are approximate and activities are subject to change

Day 1

Activities for the day include:

Welcome Breakfast

The State of CX in the Industry with Ryan Suydam

8:00 am
Breakout Session 2

Building Playbooks – Finding Efficiencies for Your Team with Angela Ireland

Bring Your CX and EX Into the Metaverse with Amanda Bruno

Session TBD with Phil Kiel

11:00 am
Sponsor Sessions

Unanet & Technik Industry Sessions

11:55 am
Awards Luncheon

CX-cellence Award Winners & CXMP Graduation

12:15 pm
General Session BIG Idea Sessions

Client Experience in a Newly Developing Market with Danny McPhaul

Session TBD

1:30 pm
Workshop & Breakout Sessions

Workshop Sessions (choose one):

The Pull of Purpose: Why Winning the Talent War Requires We Define Our Work’s True Value with Mel Lester

Moving EX & CX from Best Practice to Next Practice with Karen Jackson

Extraordinary Employee Experience – One Thing to Rule Them All with John Doehring

Breakout Sessions (attend both):

Session TBD with Judy Sparks

How to Recognize Linguistic Discrimination with Jeffrey Reaser

2:00 pm
Daily Recap
4:45 pm
Networking Dinner/Activity

Details coming soon!

6:00 pm

*Times are approximate and activities are subject to change

Day 2

Activities for the day include:

Breakfast

General recap, updates for the day, workshop and breakout session pitches

8:00 am
Sponsor Sessions

Unanet & Zweig Industry Sessions

11:30 am
Networking Luncheon

 

12:00 pm
BIG Idea Sessions

Building a Client Experience Culture with Stephanie Koeninger

Beyond the Hype: Real Ways to Utilize AI in Your CX with Greg Kihlstrom

Optimizing CX through Client Assessments with Dan Herbener

12:45 pm
General Session

Session TBD with Andrea Mac

1:30 pm
General Session – CXO Panel Discussion

Do You Aspire to Lead CX from the Executive Table? with Sidney Abrams, Dan Herbener, Mallory Beaton, and Carl Winstead

2:00 pm
BIG Idea Sessions

High-Octane Success: Maximizing Opportunities to Create an Extraordinary Client Event with Joan Hamrick

Session TBD

3:30 pm
General Session

Helping Customers Rationally Evaluate Risk with John Goodman

4:00 pm
Daily Recap
4:30 pm
CX Group Outings

Details coming soon!

6:00 pm

*Times are approximate and activities are subject to change

 

Day 3- Can’t Miss!

8:00 a.m. | Breakfast and/or Client Feedback Tool User Group Discussion (open to all)

9:00 a.m. | CX Outing Workshops

12:00 p.m. – 1:00 p.m. | Lunch & Conference Wrap-up

More Details coming soon!

*Times are approximate and activities are subject to change

Pricing and Registration

 $1795

Register before February 28, 2023 and save $200 by using code EARLYBIRD

21c Museum Hotel

Unscripted Hotel

Durham Convention Center

Durham Marriott City Center

Unscripted Hotel 

Formerly the Jack Tar Hotel that operated in the 1960s, Unscripted Durham offers 74 boutique rooms and suites. Unscripted features The Patio, a seasonal rooftop pool that offers a full-service restaurant and bar, and The Studio, where you can grab the perfect craft cocktail and enjoy a variety of shareable plates. Unscripted’s rooms blend timeless mid-century design with modern functionality. The sleek and streamlined designs are bold yet totally approachable. Reserve your room before April 8th for special CXps pricing at $179 per night! Book online or call reservations at 984.329.9500 Monday-Friday from 8:00 a.m. – 5:00 p.m. ET and ask for the CXps 2023 Block.

 

Durham Convention Center 

Durham is home to a wide variety of rich and diverse cultural attractions. The Durham Convention Center is located steps away from the Carolina Theatre, a historic landmark that remains a thriving spot for entertainment, and near the Durham Performing Arts Center, a nationally respected arts center. Enjoy unique restaurants, shopping, art galleries, breweries, and museums. Spend the afternoon enjoying our rich architecture, or catch a baseball game at the Durham Bulls Athletic Park.

We are located two miles away from both Duke University and North Carolina Central University. Situated just four miles from the world-renowned Research Triangle Park, and convenient to Raleigh-Durham International Airport.

Marriott City Center

Set in the heart of Durham, NC, our downtown hotel is attached to the Durham Convention Center and steps away from the Carolina Theatre and Durham Performance Arts Center. Book your room before April 7th to receive the group rate for CXps 2023 ($219)!

21c Durham Museum Hotel

Standing tall and proud in the center of downtown Durham, 21c Museum Hotel is a multi-venue contemporary art museum offering more than 10,500 square feet of art-filled exhibition and event space, a full-service boutique hotel with luxurious guest rooms, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin. Reserve your room in the CXps Conference Room Block to receive a special rate of $189 per night!

CXps 2023 Sponsors

 

Become a sponsor

It’s all about the experience.
And, as our partners in making CXps 2023 a success, we want to ensure you have a positive and valuable experience. As a Sponsor of CXps 2023 you will be recognized throughout the event and be promoted on all Client Savvy social media channels.

Bronze – Platinum Sponsors also receive the Conference Attendee List (Post-Conference)
Send three or more people to CXps 2023 and receive a Corporate Sponsorship with discounted registration rates! Email hello@clientexperience.org for more details.

All sponsors receive a full listing with logo on the CXps website & recognition at any virtual or in-person events the CXps community hosts throughout 2023.