CX
Conference

May 8-11, 2023 | Durham Convention Center | Durham, NC

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About the Conference

Founded by Client Savvy, CXps is open to ALL professional services firms with a passion to differentiate their firm on the service they provide. The event includes opportunities to engage in CX initiatives from all levels: the CEO who needs to understand the strategic benefit, the HR Director who recognizes the importance of the employee experience (EX), the internal champion who needs to know how to “sell” it to the team, and the program coordinator whose job it is to get their initiative off the ground.

CXps brings together people who want more than theory. They want to know HOW to take the next steps to make their firms successful in integrating client experience with their firms’ strategic initiatives.

CXps 2023 is designed to deliver the most innovative CX strategies through a combination of keynote speakers, breakout sessions, workshops, and panel discussions.

If you have not participated in a CXps conference before, we encourage you to look back at our speakers and watch the recordings of our CXps 2022 event.

As a reminder, each paid membership in the CXps community includes the registration fee for the conference

2023 Conference Speakers

You can view last year’s speakers and sessions here.

Tim Asimos

Tim Asimos

circle S studio | Partner, Director of Digital + Growth Marketing

Mallory Beaton

Mallory Beaton

Power Design Inc. | Director of Customer Experience

Amanda Bruno

Amanda Bruno

Morgan Lewis | Global Chief Business Development Officer

Ida Cheinman

Ida Cheinman

Substance 151| Principal & Creative Director

John Doehring

John Doehring

J. Doehring & Co., LLC | Managing Principal

John Goodman

John Goodman

Customer Care Measurement and Consulting | Vice Chair

Angela Ireland

Angela Ireland

Rubrik Inc. | Senior Customer Experience Manager

Karen L. Jackson

Karen L. Jackson

C-ChangeWork| Managing Partner

Greg Kihlstrom

Greg Kihlstrom

GK5A | Principal and Chief Strategist

Danny McPhaul

Danny McPhaul

Ford Pro| Manager of Client Experience

Don Mizelle

Don Mizelle

WithersRavenel| Practice Area Lead, CXM Team

Nathan Moore

Nathan Moore

Technik| Principal ERP Data Consultant & Director of Custom Solutions

Tammi Nagucki

Tammi Nagucki

Environmental Design Group | Principal - Marketing and Client Experience

Ryanne Nelson

Ryanne Nelson

Client Savvy | Operations Manager

Desi Podkowka

Desi Podkowka

Client Savvy | Client Success Team Lead

Larry Potts

Larry Potts

Technik| CEO & Principal Solutions Architect

Jeffrey Reaser

Jeffrey Reaser

NC State University | Professor of English Linguistics

Denise Schmitz

Denise Schmitz

Neumann Monson | Marketing Manager

L. Eddie Staley

L. Eddie Staley

WithersRavenel| Client Experience and Innovation Officer

Aleks Stoyanov

Aleks Stoyanov

Client Savvy | UX/UI Design Manager

Kristi Weierbach

Kristi Weierbach

Stambaugh Ness | Managing Director, Workforce Advisory

Carl Winstead

Carl Winstead

Cline Design | Partner, Chief Experience Officer, & Principal in Charge

CX-cellence Awards

2023 CX-Cellence Award Winners will be announced soon!

2023 Schedule

 View 2023 DETAILED AGENDA

2:00 p.m. – 5:00 p.m. | Client Feedback Tool Product Updates, Roadmap, and User Ideation Session (open to all!)

 

5:30 p.m. – 7:30 p.m | Welcome Reception- Remedy Room

347 West Main Street, Durham, NC

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*Times are approximate and activities are subject to change

Day 1

Activities for the day include:

Welcome Breakfast
8:00 am
Opening Keynote

The State of CX in the Industry with Ryan Suydam

8:30 am
Networking Break
9:30 am
Breakout Session 1

“Can You Hear Me Now?” Exceptional Client Experience by Design with Eddie Staley & Don Mizelle

When UX Meets CX: A Website Design Journey with Denise Schmitz

Client Feedback Tool Advanced Topics with Ryanne Nelson

9:45 am
Networking Break
10:45 am
Networking Break
11:55 am
Industry / Sponsor Sessions

The Ascent of the Tech-Forward AEC Firm and How to Become One in 2023 with Lucas Hayden from Unanet

Connecting Your Client Feedback Tool to Your Business Applications with Larry Potts & Nathan Moore from Technik

How Leading Firms Lead CX with Measurement and Measurable Outcomes with Blake Godwin from Client Savvy

12:05 pm
Lunch

CX-cellence Awards Presentation & CXMP Graduation

12:25 pm
Networking Break
2:00 pm
Daily Recap
4:45 pm
Networking Reception

Join us for community, connection, and conversation! Plenty of food, drinks, and games for all!

West End Billiards – 601 West Main Street

6:00 pm

*Times are approximate and activities are subject to change

Day 2

Activities for the day include:

Breakfast

General recap, updates for the day, workshop and breakout session pitches

8:00 am
Workshop & Breakout Sessions

Workshops (choose one):

Extraordinary Employee Experience – One Thing to Rule Them All with John Doehring

When M&A Takes Flight: How to Reduce Turbulence & Generate First-Class M&A Experiences for Clients and Employees Alike with Blake Godwin and Tammy Nagucki

Is your Organizational Architecture Aligned with your CX and EX Strategy? with Kristi Weierbach

Breakout Sessions (attend both):

Not Winning the Talent War? Start Thinking of Your Candidates and Employees as Customers with Ida Cheinman

Websites & EX: Proven User Experience Strategies for Engaging Top Talent with Tim Asimos

8:45 am
Networking Break
11:15 am
Industry / Sponsor Sessions

Why Agile Project Management is the Future of AEC with Lucas Hayden from Unanet

Struggling with the Idea of Selling Your Business?  Here is an Inside Look at the Seller’s Experience with Michael Hein & Mike Kroll from HFW Companies and Miller Legg

Navigating Uncertainty: The Power of Strategy Services in Times of Change With Tom Godin & Phil Keil from Zweig 

11:25 am
Networking Luncheon

 

11:45 am
BIG Idea Sessions

Building a Client Experience Culture with Stephanie Koeninger

Beyond the Hype: Real Ways to Utilize AI in Your CX with Greg Kihlstrom

Optimizing CX through Client Assessments with Dan Herbener

12:45 pm
Networking Break
2:00 pm
General Session – CXO Panel Discussion

Do You Aspire to Lead CX from the Executive Table? with Sidney Abrams, Dan Herbener, Mallory Beaton, and Carl Winstead

2:15 pm
Networking Break
3:15 pm
General Session

Helping Customers Rationally Evaluate Risk with John Goodman

4:00 pm
Daily Recap
4:30 pm
CX Group Outings

Details coming soon!

5:30 pm

*Times are approximate and activities are subject to change

 

Day 3- Can’t Miss!

8:00 a.m. | Breakfast and/or Client Feedback Tool User Group Discussion (open to all)

9:00 a.m. | CX Outing Workshops

11:45 a.m. – 12:15 p.m. | Grab and Go Lunch & Conference Wrap-up

*Times are approximate and activities are subject to change

Pricing and Registration

 $1795

Register before February 28, 2023 and save $200 by using code EARLYBIRD

21c Museum Hotel

Unscripted Hotel

Durham Convention Center

Durham Marriott City Center

Unscripted Hotel 

Formerly the Jack Tar Hotel that operated in the 1960s, Unscripted Durham offers 74 boutique rooms and suites. Unscripted features The Patio, a seasonal rooftop pool that offers a full-service restaurant and bar, and The Studio, where you can grab the perfect craft cocktail and enjoy a variety of shareable plates. Unscripted’s rooms blend timeless mid-century design with modern functionality. The sleek and streamlined designs are bold yet totally approachable. Reserve your room before April 8th for special CXps pricing at $179 per night! Book online or call reservations at 984.329.9500 Monday-Friday from 8:00 a.m. – 5:00 p.m. ET and ask for the CXps 2023 Block.

 

Durham Convention Center 

Durham is home to a wide variety of rich and diverse cultural attractions. The Durham Convention Center is located steps away from the Carolina Theatre, a historic landmark that remains a thriving spot for entertainment, and near the Durham Performing Arts Center, a nationally respected arts center. Enjoy unique restaurants, shopping, art galleries, breweries, and museums. Spend the afternoon enjoying our rich architecture, or catch a baseball game at the Durham Bulls Athletic Park.

We are located two miles away from both Duke University and North Carolina Central University. Situated just four miles from the world-renowned Research Triangle Park, and convenient to Raleigh-Durham International Airport.

Marriott City Center

Set in the heart of Durham, NC, our downtown hotel is attached to the Durham Convention Center and steps away from the Carolina Theatre and Durham Performance Arts Center. Book your room before April 7th to receive the group rate for CXps 2023 ($219)!

21c Durham Museum Hotel

Standing tall and proud in the center of downtown Durham, 21c Museum Hotel is a multi-venue contemporary art museum offering more than 10,500 square feet of art-filled exhibition and event space, a full-service boutique hotel with luxurious guest rooms, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin. Reserve your room in the CXps Conference Room Block to receive a special rate of $189 per night!

CXps 2023 Sponsors

 

Become a sponsor

It’s all about the experience.
And, as our partners in making CXps 2023 a success, we want to ensure you have a positive and valuable experience. As a Sponsor of CXps 2023 you will be recognized throughout the event and be promoted on all Client Savvy social media channels.

Bronze – Platinum Sponsors also receive the Conference Attendee List (Post-Conference)
Send three or more people to CXps 2023 and receive a Corporate Sponsorship with discounted registration rates! Email hello@clientexperience.org for more details.

All sponsors receive a full listing with logo on the CXps website & recognition at any virtual or in-person events the CXps community hosts throughout 2023.