Conference
June 12-13, 2025
Wyndham Grand Rio Mar Resort
Rio Grande, Puerto Rico
June 11, 2025
*Bonus CFT User Group
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About the Conference
CXps 2025, presented by Client Savvy, is your gateway to elevating your professional services firm through exceptional client experiences.
- Gain strategic insights from top-tier CEOs who understand the benefits of client experience.
- Explore the significance of Employee Experience (EX) with HR Directors committed to excellence.
- Equip internal champions at your business with tools to effectively advocate for CX within their teams.
- Empower program coordinators to launch successful CX initiatives.
CXps goes beyond theory, offering actionable steps to drive your firm’s success by integrating client experience into your strategic initiatives. We like to lead by example, combining white glove service with a healthy dose of fun for our attendees.
Bonus CFT User Group:
Wednesday, June 11, 9 am to 5 pm EDT
CXps Conference 2025:
Thursday, June 12, 9 am to 5 pm EDT
Friday, June 13, 9 am to 3 pm EDY
Wyndham Grand Rio Mar Resort
6000 Blvd. Río Mar
Río Grande, 00745, Puerto Rico
+1 787-888-6000
Coming Soon
Conference Agenda
Speaker Bios
Sponsorship Opportunities
Share Your CX Expertise at CXps 2025!
We’re celebrating 10 years of CXps, and 2025 will be our biggest and best conference yet! We are looking for exceptional content to shape our agenda and seeking dynamic, interactive CX leaders to share their knowledge with those just beginning their CX journey as well as our CX veterans.
We will be accepting presentation abstracts that fall into these tracks:
- CX Fundamentals: These sessions are intended to teach or reinforce fundamental CX concepts and should be accessible to those exploring CX or early-phase CX professionals.
- CX Case Studies: CX Case Study sessions are presented by CX practitioners to their peers. These should be presented by people internal to a professional services firm. Consultants wishing to share a case study must co-present with a peer from inside a firm.
- CX Innovations: These sessions are intended to push the boundaries of CX. What new problems are being solved? What new methods are being developed? These sessions should invite the audience into a world of “what if?” so that together, we can explore what’s possible as a community.
Sessions formats can be the following:
- BIG Ideas: 15 to 20-min session in the General Session area focusing on sharing innovations or new ideas.
- Breakouts: 1-hour session in a breakout room focusing on successful CX programs or initiatives.
- Workshop: This is a two —to three-hour workshop that offers attendees the chance to practice CX concepts in a small group and leave with actionable plans to take back and implement in their firm.
If you have the next big CX idea and want to share your expertise with other professionals to help them take their firms to the next level in their CX journey, apply today! *Speakers receive a complimentary CXps Conference registration.
Click on the SUBMIT SESSION button to the left, then click on the CALL FOR SPEAKERS tab.
Questions? Reach out to us at hello@clientexperience.org.
Conference Location
The Wyndham Grand Rio Mar Golf & Beach Resort is where golden beachfront and sapphire seas
meet the natural beauty of El Yunque National Rainforest. This stunning resort in the Northeast Region
of Puerto Rico is a destination all its own, and will give you everything you need for an unforgettable CXps 2025!
Resort Amenities
Championship Golf |
| Choose between two championship golf courses designed by Troon Golf. Overlooking the Atlantic Ocean or El Yunque Rainforest’s Mameyes River, these sprawling 18-hole courses feature breathtaking views from every tee. |
Madara Spa |
| Inspired by the volcanic island of Bali, Mandara Spa is a 7,000-square-foot sanctuary of wellness, offering an array of luxurious botanical treatments. Discover oceanfront meditation areas, a full-service salon, steam rooms, and other calming amenities. |
Tennis |
| Practice your serve day or night at the resort’s state-of-the-art tennis center, featuring 11 Har-Tru® and two Laykold® tennis courts – four of which are equipped for evening play. Choose from private lessons, clinics, tournaments, and more. |
Pools & Cabanas | Beach |
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With three sparkling lagoon-style pools and a 20,000-square-foot sundeck by the beach, Wyndham Grand Rainforest, Beach & Resort offers poolside relaxation like no other. Elevate the experience by renting a private cabana; complete with towel service, waters, and fruit. Kick back in the balmy sea breeze and feel the sand between your toes. Whether it’s a full day of family fun or a few hours with a good book, receive exclusive access to our resort’s two-mile stretch of golden beach. |
Casino |
| Try your luck in the fun and relaxed atmosphere at Wyndham Grand Rainforest’s on-property entertainment venue! A variety of slots and table games are offered, including blackjack, roulette, and Heads Up Texas Hold’em. Swing by on the weekends for live music. |
Gourmet Food & Drinks |
| Discover one of Puerto Rico’s most eclectic and inspired dining and culinary collections at the Wyndham Grand Rainforest, Beach & Resort. The fresh flavors of island fare and world cuisine are all showcased beautifully at the resort’s nine restaurants. Whether it’s the creative spin on Caribbean comfort food at Roots Coastal Kitchen or fish tacos served beachside at the Tiki Hut, you don’t have to leave the resort for a fantastic culinary experience. |
Getting to the Hotel
Arriving in Puerto Rico
You’ll be flying into the Luis Muñoz Marin International Airport (SJU), approximately 25 miles from the resort. Travel to Puerto Rico, a U.S. Territory, does not require a passport.
Travelling By Car
Every major car rental company has presence in Puerto Rico. Renting a car is like the U.S. mainland. You need to be 25 years or older, have a valid driver’s license, and credit card. The drive from Luis Muñoz Marin International Airport is approximately 40 minutes.
Travelling By Taxi
Taxis can be found when exiting the airport. Dispatchers can advise the trip cost.
Travelling By Rideshare
Ridesharing is not widely available outside the San Juan Metro area. If you plan on exploring the island, it’s advisable to rent your own vehicle.
Hotel Reservations
CXps 2025 has reserved a block of guest rooms at the Wyndham Grand Rio Mar for attendees at a discounted rate of $279 per night + taxes and resort fees. You will be provided with a hotel booking link at the end of your registration processes.
*Make your reservations early, as our block of rooms will go quickly. Reservations must be made by May 22, 2025, to qualify for the discounted rate.
Puerto Rico
Puerto Rico offers a captivating blend of rich history, vibrant culture, and stunning natural beauty. With warm, welcoming locals and a diverse culinary scene, the island provides a unique and immersive experience that satisfies both adventure seekers and those seeking relaxation in a tropical paradise. It’s the perfect backdrop for CXps. Rio Grande is a beautiful and popular tourist destination in Puerto Rico. El Yunque National Forest is a tropical rainforest located just a short drive from Rio Grande. The forest boasts stunning waterfalls, hiking trails, and panoramic views of the surrounding mountains and ocean.
Pricing & Registration
$2,395
CXps Conference + Bonus CFT User Group
Pre-Conference CFT (Client Feedback Tool) User Group
Includes: CFT Welcome Reception | CFT User Group (breakfast & lunch served)
CXps 2025 Conference CXps
Includes: CXps Welcome Reception
CXps Conference Sessions & Workshops (breakfast & lunch served)
CX Excursion of Your Choice
$3,995
CXMP Certification Program + CXps Conference + Bonus CFT User Group
CXMP Certification Program
Includes: CXMP Certification Workshops | CXMP Knowledge & Learning Center
Pre-Conference CFT (Client Feedback Tool) User Group
Includes: CFT Welcome Reception | CFT User Group (breakfast & lunch served)
CXps 2025 Conference CXps
Includes: CXps Welcome Reception
CXps Conference Sessions & Workshops (breakfast & lunch served)
CX Excursion of Your Choice
*discounts do not apply
$295
CXps Conference Partner Pass
Includes: Entry to Welcome Receptions | CX Excursion
Does NOT include CFT User Group or CXps Conference
*discounts do not apply
$695
CFT (Client Feedback Tool) User Group ONLY
Includes: CFT Welcome Reception | CFT User Group
Does NOT include CXps Welcome Reception or Conference
*discounts do not apply
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