CX
Conference

May 8-11, 2023 | Durham, North Carolina

Thank you to everyone who participated in CXps 2022! View the sessions here!

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About the Conference

Founded by Client Savvy, CXps is open to ALL professional services firms with a passion to differentiate their firm on the service they provide. The event includes opportunities to engage in CX initiatives from all levels: the CEO who needs to understand the strategic benefit, the HR Director who recognizes the importance of the employee experience (EX), the internal champion who needs to know how to “sell” it to the team, and the program coordinator whose job it is to get their initiative off the ground.

CXps brings together people who want more than theory. They want to know HOW to take the next steps to make their firms successful in integrating client experience with their firms’ strategic initiatives.

CXps 2023 is designed to deliver the most innovative CX strategies through a combination of keynote speakers, breakout sessions, workshops, and panel discussions.

If you have not participated in a CXps conference before, we encourage you to look back at our speakers and watch the recordings of our CXps 2022 event.

As a reminder, each paid membership in the CXps community includes the registration fee for the conference

Last Year’s Conference Speakers

APPLY TO SPEAK NOW!

APPLY TO SPEAK NOW!

Ryan Suydam

Ryan Suydam

Client Savvy | Chief Experience Officer

Jennifer Carro

Jennifer Carro

Marcum LLP | Director of Client Experience

Deb Knupp

Deb Knupp

GrowthPlay | Managing Director

Amber Larson

Amber Larson

Bartlett & West | Senior Marketing Manager

Laura Meherg

Laura Meherg

Wicker Park Group | Founder & Partner

Tammi Nagucki

Tammi Nagucki

Environmental Design Group | Principal- Marketing and Client Experience

Sally Obernolte

Sally Obernolte

Neumann Monson| Architect

Vanessa Pelletier

Vanessa Pelletier

DAHLIN Group | Senior Director- Branding

Angela Quinn

Angela Quinn

Husch Blackwell | Chief Client Officer

Mitch Reno

Mitch Reno

Rehmann | Principal & Director of Client Experience

John Rinehart

John Rinehart

FastBridge Fiber | Chief Customer Officer

Denise Schmitz

Denise Schmitz

Neumann Monson | Marketing Manager

Tim Schroeder

Tim Schroeder

Neumann Monson Architects | President, Principal

L. Eddie Staley

L. Eddie Staley

WithersRavenel| Client Experience and Innovation Officer

Brock Storrusten

Brock Storrusten

WithersRavenel| Chief Strategy Officer

Chandra Storrusten

Chandra Storrusten

Visible Value | CEO & Chief Value Creation Officer

Gabriel Tevrizian

Gabriel Tevrizian

REDW LLC. | Director of Marketing

Doug Updike

Doug Updike

CDM Smith | Chief Quality Officer

Jason Villere

Jason Villere

BRAYN Consulting LLC | Partner & Chief Operating Officer

CX-cellence Awards

CX-cellence 2023 Award Submittals!

Step 1 of 2

Name of CX Initiative:*

Submit today

for the 2023 CX-cellence award!

The Client Experience Excellence (CX-cellence) Award celebrates the path organizations take on their CX journey to create excellent client experiences through their innovation and ideas.

Unlike projects that have a defined beginning and end, building client loyalty is an ongoing process. The submittals we’re looking for include, but are not limited to:

  • Innovative CX ideas (regardless of whether you’ve implemented them already or not)
  • Ambitious starts (tell your story about what you’ve started, how it’s going, and what you’ve learned)
  • Measurable CX outcomes that are creating value for your clients and your firm

You can submit your entry using the form on this page. To find more information about the award, or to submit your entry later, download the complete guidelines and entry form. The deadline to submit is January 13, 2023.

2023 Schedule Coming Soon!

Visit our 2022 DETAILED AGENDA to view last year’s Schedule of Events!

Welcome Reception

Tentative Time- 6:00 p.m. – 8:00 p.m.

Details coming soon!

Day 1

Details coming soon!

*Times are approximate and activities are subject to change

Day 2

Details coming soon! 

*Times are approximate and activities are subject to change

Day 3

Details coming soon! 

*Times are approximate and activities are subject to change

Pricing and Registration

 

Register before January 31, 2023 and save $200 by using code EARLYBIRD

21c Museum Hotel

Unscripted Hotel

Durham Convention Center

Durham Marriott City Center

Unscripted Hotel –Room block information coming soon!

Unscripted’s rooms blend timeless mid-century design with modern functionality. The sleek and streamlined designs are bold yet totally approachable.

 

Durham Convention Center 

Durham is home to a wide variety of rich and diverse cultural attractions. The Durham Convention Center is located steps away from the Carolina Theatre, a historic landmark that remains a thriving spot for entertainment, and near the Durham Performing Arts Center, a nationally respected arts center. Enjoy unique restaurants, shopping, art galleries, breweries, and museums. Spend the afternoon enjoying our rich architecture, or catch a baseball game at the Durham Bulls Athletic Park.

We are located two miles away from both Duke University and North Carolina Central University. Situated just four miles from the world-renowned Research Triangle Park, and convenient to Raleigh-Durham International Airport.

Marriott City Center – Room block information coming soon!

Set in the heart of Durham, NC, our downtown hotel is attached to the Durham Convention Center and steps away from the Carolina Theatre and Durham Performance Arts Center. 

21c Durham Museum Hotel – Room block information coming soon!

Standing tall and proud in the center of downtown Durham, 21c Museum Hotel is a multi-venue contemporary art museum offering more than 10,500 square feet of art-filled exhibition and event space, a full-service boutique hotel with luxurious guest rooms, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin.

CXps 2022 Sponsors

 

Become a sponsor

It’s all about the experience.
And, as our partners in making CXps 2023 a success, we want to ensure you have a positive and valuable experience. As a Sponsor of CXps 2023 you will be recognized throughout the event and be promoted on all Client Savvy social media channels.

Bronze – Platinum Sponsors also receive the Conference Attendee List (Post-Conference)
Send three or more people to CXps 2023 and receive a Corporate Sponsorship! Email hello@clientexperience.org for more details.

All sponsors receive a full listing with logo on the CXps website & recognition at any virtual or in-person events the CXps community hosts throughout 2023.