CX
Conference
May 8-11, 2023 | Durham Convention Center | Durham, NC
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About the Conference
Founded by Client Savvy, CXps is open to ALL professional services firms with a passion to differentiate their firm on the service they provide. The event includes opportunities to engage in CX initiatives from all levels: the CEO who needs to understand the strategic benefit, the HR Director who recognizes the importance of the employee experience (EX), the internal champion who needs to know how to “sell” it to the team, and the program coordinator whose job it is to get their initiative off the ground.
CXps brings together people who want more than theory. They want to know HOW to take the next steps to make their firms successful in integrating client experience with their firms’ strategic initiatives.
CXps 2023 is designed to deliver the most innovative CX strategies through a combination of keynote speakers, breakout sessions, workshops, and panel discussions.
If you have not participated in a CXps conference before, we encourage you to look back at our speakers and watch the recordings of our CXps 2022 event.
As a reminder, each paid membership in the CXps community includes the registration fee for the conference
2023 Conference Speakers
You can view last year’s speakers and sessions here.
Speaker submittals are closed for 2023.
Ryan Suydam
Client Savvy | Chief Experience Officer
Blake Godwin
Client Savvy | President & Partner
Sidney Abrams
Nonprofit HR | Chief Client Experience Officer
Tim Asimos
circle S studio | Partner, Director of Digital + Growth Marketing
Mallory Beaton
Power Design Inc. | Director of Customer Experience
Amanda Bruno
Morgan Lewis | Global Chief Business Development Officer
Ida Cheinman
Substance 151| Principal & Creative Director
John Doehring
J. Doehring & Co., LLC | Managing Principal
Michael Donnelly
Founder FWD Collective | Experience Design Specialist
Tom Godin
Zweig | Advisor, Strategy
John Goodman
Customer Care Measurement and Consulting | Vice Chair
Joan Hamrick
Gresham Smith | Client Experience Specialist
Lucas Hayden
Unanet | Director, AEC Strategy
Michael Hein
The HFW Companies| Founder & CEO
Dan Herbener
Benesch Law | Client Experience & Marketing Analyst
Angela Ireland
Rubrik Inc. | Senior Customer Experience Manager
Phil Keil
Zweig Group| Director of Strategy
Greg Kihlstrom
GK5A | Principal and Chief Strategist
Stephanie Koeninger
STV | Senior Vice President Client Experience
Mike Kroll
Miller Legg |President
Mel Lester
BizEdge | Management Consultant
Don Mizelle
WithersRavenel| Practice Area Lead, CXM Team
Nathan Moore
Technik| Principal ERP Data Consultant & Director of Custom Solutions
Tammi Nagucki
Environmental Design Group | Principal - Marketing and Client Experience
Larry Potts
Technik| CEO & Principal Solutions Architect
Jeffrey Reaser
NC State University | Professor of English Linguistics
L. Eddie Staley
WithersRavenel| Client Experience and Innovation Officer
Kristi Weierbach
Stambaugh Ness | Managing Director, Workforce Advisory
Carl Winstead
Cline Design | Partner, Chief Experience Officer, & Principal in Charge
CX-cellence Awards
2023 CX-Cellence Award Winners will be announced soon!
2023 Schedule
View 2023 DETAILED AGENDA
2:00 p.m. – 5:00 p.m. | Client Feedback Tool Product Updates, Roadmap, and User Ideation Session (open to all!)
5:30 p.m. – 7:30 p.m | Welcome Reception- Remedy Room
347 West Main Street, Durham, NC
*Times are approximate and activities are subject to change
Day 1
Activities for the day include:
Welcome Breakfast
Networking Break
Breakout Session 1
“Can You Hear Me Now?” Exceptional Client Experience by Design with Eddie Staley & Don Mizelle
When UX Meets CX: A Website Design Journey with Denise Schmitz
Client Feedback Tool Advanced Topics with Ryanne Nelson
Networking Break
Breakout Session 2
Building Playbooks – Finding Efficiencies for Your Team with Angela Ireland
Bring Your CX and EX Into the Metaverse with Amanda Bruno
Putting Clients First During a Recession: The Power of Client Experience in Strategic Planning with Phil Keil
Networking Break
Industry / Sponsor Sessions
The Ascent of the Tech-Forward AEC Firm and How to Become One in 2023 with Lucas Hayden from Unanet
Connecting Your Client Feedback Tool to Your Business Applications with Larry Potts & Nathan Moore from Technik
How Leading Firms Lead CX with Measurement and Measurable Outcomes with Blake Godwin from Client Savvy
Lunch
CX-cellence Awards Presentation & CXMP Graduation
BIG Idea Sessions
Not Auditing Your Experience Design is Costing You Money: Here’s Why with Michael Donnelly
Client Experience in a Newly Developing Market with Danny McPhaul
Networking Break
Workshop & Breakout Sessions
Workshop Sessions (choose one):
The Pull of Purpose: Why Winning the Talent War Requires We Define Our Work’s True Value with Mel Lester
Moving EX & CX from Best Practice to Next Practice with Karen Jackson
Do the Work Today: Key Account Planning at the Enterprise and Individual Level for Maximum ROI with Andrea Mac
Breakout Sessions (attend both):
How to Recognize Linguistic Discrimination with Jeffrey Reaser
What is an Experience Design Audit? How & When to Do One Effectively with Michael Donnelly
Daily Recap
Networking Reception
Join us for community, connection, and conversation! Plenty of food, drinks, and games for all!
West End Billiards – 601 West Main Street
*Times are approximate and activities are subject to change
Day 2
Activities for the day include:
Breakfast
General recap, updates for the day, workshop and breakout session pitches
Workshop & Breakout Sessions
Workshops (choose one):
Extraordinary Employee Experience – One Thing to Rule Them All with John Doehring
When M&A Takes Flight: How to Reduce Turbulence & Generate First-Class M&A Experiences for Clients and Employees Alike with Blake Godwin and Tammy Nagucki
Is your Organizational Architecture Aligned with your CX and EX Strategy? with Kristi Weierbach
Breakout Sessions (attend both):
Not Winning the Talent War? Start Thinking of Your Candidates and Employees as Customers with Ida Cheinman
Websites & EX: Proven User Experience Strategies for Engaging Top Talent with Tim Asimos
Networking Break
Industry / Sponsor Sessions
Why Agile Project Management is the Future of AEC with Lucas Hayden from Unanet
Struggling with the Idea of Selling Your Business? Here is an Inside Look at the Seller’s Experience with Michael Hein & Mike Kroll from HFW Companies and Miller Legg
Navigating Uncertainty: The Power of Strategy Services in Times of Change With Tom Godin & Phil Keil from Zweig
Networking Luncheon
BIG Idea Sessions
Building a Client Experience Culture with Stephanie Koeninger
Beyond the Hype: Real Ways to Utilize AI in Your CX with Greg Kihlstrom
Optimizing CX through Client Assessments with Dan Herbener
General Session
CX and Sales: Leveraging Your CX Efforts/Programs During the Pitch Process to Attract More Clients, Win More Deals, and Accelerate Revenue with Andrea Mac
Networking Break
General Session – CXO Panel Discussion
Do You Aspire to Lead CX from the Executive Table? with Sidney Abrams, Dan Herbener, Mallory Beaton, and Carl Winstead
Networking Break
BIG Idea Sessions
High-Octane Success: Maximizing Opportunities to Create an Extraordinary Client Event with Joan Hamrick
Making Client Experience a “Hard Skill” with Desi Podkowka
Daily Recap
CX Group Outings
Details coming soon!
*Times are approximate and activities are subject to change
Day 3- Can’t Miss!
8:00 a.m. | Breakfast and/or Client Feedback Tool User Group Discussion (open to all)
9:00 a.m. | CX Outing Workshops
11:45 a.m. – 12:15 p.m. | Grab and Go Lunch & Conference Wrap-up
*Times are approximate and activities are subject to change
Pricing and Registration
$1795
Register before February 28, 2023 and save $200 by using code EARLYBIRD
21c Museum Hotel
Unscripted Hotel
Durham Convention Center
Durham Marriott City Center
Unscripted Hotel
Formerly the Jack Tar Hotel that operated in the 1960s, Unscripted Durham offers 74 boutique rooms and suites. Unscripted features The Patio, a seasonal rooftop pool that offers a full-service restaurant and bar, and The Studio, where you can grab the perfect craft cocktail and enjoy a variety of shareable plates. Unscripted’s rooms blend timeless mid-century design with modern functionality. The sleek and streamlined designs are bold yet totally approachable. Reserve your room before April 8th for special CXps pricing at $179 per night! Book online or call reservations at 984.329.9500 Monday-Friday from 8:00 a.m. – 5:00 p.m. ET and ask for the CXps 2023 Block.
Durham Convention Center
Durham is home to a wide variety of rich and diverse cultural attractions. The Durham Convention Center is located steps away from the Carolina Theatre, a historic landmark that remains a thriving spot for entertainment, and near the Durham Performing Arts Center, a nationally respected arts center. Enjoy unique restaurants, shopping, art galleries, breweries, and museums. Spend the afternoon enjoying our rich architecture, or catch a baseball game at the Durham Bulls Athletic Park.
We are located two miles away from both Duke University and North Carolina Central University. Situated just four miles from the world-renowned Research Triangle Park, and convenient to Raleigh-Durham International Airport.
Marriott City Center
Set in the heart of Durham, NC, our downtown hotel is attached to the Durham Convention Center and steps away from the Carolina Theatre and Durham Performance Arts Center. Book your room before April 7th to receive the group rate for CXps 2023 ($219)!
21c Durham Museum Hotel
Standing tall and proud in the center of downtown Durham, 21c Museum Hotel is a multi-venue contemporary art museum offering more than 10,500 square feet of art-filled exhibition and event space, a full-service boutique hotel with luxurious guest rooms, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin. Reserve your room in the CXps Conference Room Block to receive a special rate of $189 per night!
CXps 2023 Sponsors
Become a sponsor
It’s all about the experience.
And, as our partners in making CXps 2023 a success, we want to ensure you have a positive and valuable experience. As a Sponsor of CXps 2023 you will be recognized throughout the event and be promoted on all Client Savvy social media channels.
Platinum
- Logo / Brand on Conference Giveaway
- CXps 2022 Premier Banner Ad Space
- One 8’ x 10’ booth space
- Keynote Session Sponsor
- Two 20-minute Industry Solution Sessions
- Three Conference Registrations
Gold
- CXps 2022 Premier Banner Ad Space
- One 8’ x 10’ booth space
- Workshop Session Sponsor
- One 20-minute Industry Solution Session
- Two Conference Registrations
Silver
- One 4’ x 4’ booth space, 32” round table
- Breakout Session Sponsor
- One Conference Registration
Bronze
- Breakout Sponsor (morning or afternoon)
- One Conference Registration
Bronze – Platinum Sponsors also receive the Conference Attendee List (Post-Conference)
All sponsors receive a full listing with logo on the CXps website & recognition at any virtual or in-person events the CXps community hosts throughout 2023.