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Use Client Empathy Mapping to Create Your Firm’s Next Big Win!

Use Client Empathy Mapping to Create Your Firm’s Next Big Win!

by Chandra Storrusten | Sep 20, 2017 | Sessions

Have you ever wondered if your clients think your firm is “too busy” to successfully complete their next project? Client Savvy co-founder Ryan Suydam recently completed a Client Empathy Mapping (CEM) workshop with an engineering firm in the Northeast. The process...
What is a Client Experience Framework? And does your firm need one?

What is a Client Experience Framework? And does your firm need one?

by Sally Orcutt | Sep 10, 2017 | Sessions

According to Steven Keith, Customer Experience Advisor with CX Pilots, “In Client Experience (CX) most leaders know what to do and why. Their primary challenge is knowing how to get it done with the resources at hand.” So how does your firm “get it...

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