CXps 2023 | “Can You Hear Me Now?” Exceptional Client Experience by Design

During this presentation, we will cover the outcomes of hosting a client listening workshop. We’ll discuss the challenges of putting together a workshop for clients, the “right” questions to ask, and how to best engage with your clients and provide a space for them to be open and honest. This breakout session describes how WithersRavenel enlisted clients across the market sectors we serve to better understand their needs, expectations, and how they feel during the life of their project and how our project managers worked in groups with clients to develop client journey maps for specific project types.