by Jamie Pollenz | May 25, 2023
One of the earliest touchpoints in the employee journey is your website. While often overlooked in the EX equation, a professional service firm’s website is arguably their most valuable asset at the onset of the experience journey—or at least it should be! More than...
by Jamie Pollenz | May 24, 2023
Join us for this session to discover how focusing on client experience in your strategic plan can help your business thrive during an economic recession. We’ll discuss how prioritizing customer satisfaction and loyalty can drive business growth and profitability, even...
by Jamie Pollenz | May 15, 2023
CXps 2023 Day 1...
by Jamie Pollenz | May 15, 2023
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by Jamie Pollenz | Apr 10, 2023
Most firm leaders believe their primary source of revenue comes from word-of-mouth marketing. And often, this is true! Our happy clients can be our best sales agents. What most firms fail to do is capitalize on the vast potential of referral marketing. In this...
