by Jamie Pollenz | Sep 10, 2022
By leveraging the visualization and data slicing capabilities of Power BI, new insights into the relationship of client satisfaction and revenue opportunities are realized. The visualization of the data identifies potential revenue growth opportunities and classifies...
by Jamie Pollenz | Sep 10, 2022
Talent Matters, a behavioral research and coaching organization, partnered with Client Savvy to perform original research into what makes award-winning CX Champions so good at what they do. Join Talent Matters President, Reid Tolley, as he shares the critical...
by Jamie Pollenz | Sep 10, 2022
Alex Merbach from Faith Technologies shares how they used the Ideal Client Profile and the Pareto Principle to focus on their top 20% of clients and double revenue in three...
by Jamie Pollenz | Sep 10, 2022
Aligning Your Brand with CX & EX- Presented by Ida...
by Jamie Pollenz | Sep 10, 2022
Is your organization still talking about client service or have you progressed to talking about client success? Do you want to know the difference between the two, and how it relates to the overall client experience? Or more importantly, the effect it can have on...
