KSM | Put Data Into Action: Combine CX + RX Data to Improve Profit & Delight Clients

By leveraging the visualization and data slicing capabilities of Power BI, new insights into the relationship of client satisfaction and revenue opportunities are realized. The visualization of the data identifies potential revenue growth opportunities and classifies clients into four categories. Based on these categories, a strategy can be developed to maximize the client relationship and determine the path forward for client engagement. The end result is an overall increase in project profitability and a boost to client lifetime value. It is working for us, and it can work for you.