Talent Matters, a behavioral research and coaching organization, partnered with Client Savvy to perform original research into what makes award-winning CX Champions so good at what they do.
Join Talent Matters President, Reid Tolley, as he shares the critical behaviors these recognized CX leaders lean on for their success in transforming their organizations. You will learn the methods used for the research, the findings, and practical applications including a hiring guide and interview questions to help assure you identify the best candidate to lead YOUR firm’s CX journey.