Is your organization still talking about client service or have you progressed to talking about client success? Do you want to know the difference between the two, and how it relates to the overall client experience? Or more importantly, the effect it can have on business, revenue growth, and client retention?
Join us as we present Danny McPhaul, Client Success Manager at Transloc, for the next installment of our ongoing knowledge sharing module series.
In this engaging discussion, Danny shares how he helped Transloc re-invent their client service model from the traditional “account management” to a modern “Client Success Management” model.
In the 18 months since their CSM team:
- Reinvigorated relationships
- Increased client satisfaction by 35%
- Grew revenues with key accounts by 29%
- Doubled the yearly account revenue in a couple of cases
We also explore what makes Client Success different from account management and provide clear steps you can take to implement a Client Success strategy in your firm.