by Jamie Pollenz | Sep 10, 2022
In 2021, the seventh year of our CX Journey, Neumann Monson Architects renewed our business plan and sharpened our focus toward a holistic approach to sales and marketing, led by client-centered content generation. Join us as we share our strategies, successes, and...
by Jamie Pollenz | Sep 10, 2022
This session will provide three real-world examples of low-budget and low-effort gifting initiatives Bartlett & West undertook to enhance our client experience. First was a holiday donation email that “went viral” and earned an SMPS Kansas City 2019 Award of...
by Jamie Pollenz | Sep 10, 2022
Commoditization can be a self-fulfilling prophecy in the AEC industry. Leaders must understand that if they continue to say the same thing everyone else is saying, not work hard to select the right clients, and continue working for clients where they can’t be...
by Jamie Pollenz | Sep 10, 2022
During this panel session, Jen Hertzig, Mitch Reno, and Gabriel Tevrizian will discuss how they are actively engaged in improving their new client onboarding protocol. Moderated by Laura Meherg, you’ll hear how three different firms approach the challenge of creating...
by Jamie Pollenz | Sep 10, 2022
Intuitively, we “know” that we perform better with our raving fan clients. But how much better? In this case study, hear how CDM Smith used client insights (NPS data plus proposal win rates) to quantify the impact client sentiment has on sales success. Amongst our...
