by Jamie Pollenz | Sep 10, 2022
We all know how hard it can be to teach and equip our staff about client experience, employee experience, and all the experiences. Michele Rochon, Creative Director at The Workplace Culture Store, helps bring it together with one unifying, comprehensive approach that...
by Jamie Pollenz | Sep 10, 2022
In the competitive world of the professional services industry, marketers have to find ways to better understand their firm’s clients. Since marketers generally have limited interactions with clients, it’s difficult for them to identify how clients really feel about...
by Jamie Pollenz | Sep 10, 2022
Join us as we present Alan Hoffler, Executive Director at MillsWyck Communications for the next installment of our ongoing Knowledge Sharing Module(KSM) series. Storytelling is known as the silver bullet of communication and is used by the masters of the stage and the...
by Jamie Pollenz | Sep 10, 2022
SMPS interviewed over 400 C-level executives in the A/E/C space and learned that they believe Client Experience will be the number one reason why clients choose you by 2021, not price. Client and Employee Experience Management have become even more of an imperative...
by Jamie Pollenz | Sep 10, 2022
Pricing, budgeting, fees and billing are arguably the most critical components of Client Experience (CX) – yet they’re the most underdeveloped and evaded, often misunderstood as a back-office problem. However, herein lies an opportunity to engender loyalty, develop...
