KSM | The Role of Pricing, Budgeting, & Billing in Your CX Program

Pricing, budgeting, fees and billing are arguably the most critical components of Client Experience (CX) – yet they’re the most underdeveloped and evaded, often misunderstood as a back-office problem. However, herein lies an opportunity to engender loyalty, develop trust and provide the foundation needed for your CX program to thrive. This session covers the six pillars of CX to depict best practices, ideas and deliberate ways to approach pricing, fees and billing to positively impact your CX programs.