by Pamela Bowman | Oct 22, 2024
Danny McPaul explores how to integrate a newly formed CX team into existing processes, collaborating with departments like Billing, Product, and Marketing to enhance the customer experience while maintaining seamless customer care. He provides real-world...
by Jamie Pollenz | May 25, 2023
Learn how client experience has been leveraged to guide complex client journeys in a newly developing market. We’ll share insights and lessons learned from real-world examples, highlighting the importance of prioritizing client experience in the face of unique...
by Jamie Pollenz | Sep 10, 2022
Is your organization still talking about client service or have you progressed to talking about client success? Do you want to know the difference between the two, and how it relates to the overall client experience? Or more importantly, the effect it can have on...
