Danny McPaul explores how to integrate a newly formed CX team into existing processes, collaborating with departments like Billing, Product, and Marketing to enhance the customer experience while maintaining seamless customer care. He provides real-world examples of successfully integrating a CX team into organizations with little or no CX functionality or those needing expansion. Danny also discusses the crucial first step: mapping out all customer-facing departments, as well as non-customer-facing departments that still impact the customer experience.