by Jamie Pollenz | Jan 15, 2023
During this workshop, you will begin to build a plan to align Client Experience (CX) with your strategic objectives and maximize the ROI of your CX investment. Through the lens of your specific Mission, Vision, Core Values, and Strategic Goals, we’ll determine how CX...
by Jamie Pollenz | Nov 27, 2022
During this workshop you will begin to build a plan to align Client Experience (CX) with your strategic objectives and maximize the ROI of your CX investment. Through the lens of your specific Mission, Vision, Core Values, and Strategic Goals, we’ll determine how CX...
by Jamie Pollenz | Sep 10, 2022
SMPS interviewed over 400 C-level executives in the A/E/C space and learned that they believe Client Experience will be the number one reason why clients choose you by 2021, not price. Client and Employee Experience Management have become even more of an imperative...
by Jamie Pollenz | Sep 10, 2022
Day 3 of the CXps 2021 Virtual Event focused on integrating client experience into your business strategy. Chandra Storrusten from Visible Value discusses how CX impacts the vision, mission, and positioning of your firm. By the conclusion of this session, as well as...
by Jamie Pollenz | Sep 10, 2022
This video contains portions of the 2.5-hour workshop, “Leveraging the Power of X to WOW During Client & Employee Onboarding”, that was conducted during the general session of CXps 2022. This workshop helped participants learn how the “Power of X” can...
