Day 3 of the CXps 2021 Virtual Event focused on integrating client experience into your business strategy. Chandra Storrusten from Visible Value discusses how CX impacts the vision, mission, and positioning of your firm. By the conclusion of this session, as well as the overall virtual conference, you will have your own CX Charter that provides the business case, stories, and strategies to enable you to successfully implement a client experience and employee experience management program at your company!
CXps 2021 | Aligning Strategy
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