by Jamie Pollenz | May 24, 2023
Join us for this session to discover how focusing on client experience in your strategic plan can help your business thrive during an economic recession. We’ll discuss how prioritizing customer satisfaction and loyalty can drive business growth and profitability, even...
by Jamie Pollenz | May 15, 2023
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by Jamie Pollenz | Sep 10, 2022
SMPS interviewed over 400 C-level executives in the A/E/C space and learned that they believe Client Experience will be the number one reason why clients choose you by 2021, not price. Client and Employee Experience Management have become even more of an imperative...
by Jamie Pollenz | Sep 10, 2022
In today’s climate, it’s not finding the work that is so difficult, it is finding the people to do it….and the right people! We work so hard at trying to differentiate ourselves from our competitors, yet we often hire just because we need to- creating the wrong fit...
