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How Smart Brands Shape CX in Response to Crisis in Trust

How Smart Brands Shape CX in Response to Crisis in Trust

by Sally Orcutt | Nov 15, 2017 | Sessions, Speakers

According to a recent post by Ryan Hart, Principle Analyst for Forrester, the best companies are strengthening their focus on CX in response to a crisis of trust. He indicates that misleading and false statements from executives and politicians combined with the speed...

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