by Pamela Bowman | Oct 22, 2024
When professional services firms create succession plans for their MVPs, they often think about their clients. What they don’t always do is listen to the clients, understand their perspectives, and prepare a legacy that will continue to provide a positive...
by Pamela Bowman | Oct 22, 2024
Culture is the cumulative experience people feel due to conditions, environments, practices, beliefs, behaviors, leadership, etc. — the list goes on. When direct client feedback enters the picture and becomes a visible measure of organizational success or...
by Pamela Bowman | Jun 22, 2024
