by Jamie Pollenz | May 25, 2023
We’ve all heard the buzz around ChatGPT, DALL-E, and other artificial implementations that are capturing the imagination of CX professionals and many others. Instead of focusing on the hype, this talk will cover four key areas where AI can be used in meaningful ways...
by Jamie Pollenz | May 25, 2023
A mid-sized engineering firm recognized the direct impact Project Management has on a client’s experience outside of Operations. This firm took an empathetic approach to incorporating change across the organization with particular attention to the PM team. They...
by Jamie Pollenz | May 25, 2023
In this session, we’ll review ways to make your client event extraordinary and impactful on multiple levels. When a large sporting event (Grand Prix race) was held right outside our office window, our firm took full advantage to create an exceptional experience for...
by Jamie Pollenz | May 25, 2023
Customers face all kinds of risks in buying and using any product, whether B2B or B2C. Key factors in correctly evaluating such risks are awareness, understanding, quantification, and clear articulation of the consequences. The benefit of successful communication is a...
by Jamie Pollenz | May 25, 2023
Customer Experience is crucial, but, our approach to creating and facilitating impactful experience interactions is missing a key component —Auditing Your Experience Design.We are living in the Experience Economy. A cohesive vision of a consistent concept that becomes...
