by Jamie Pollenz | May 25, 2023
This breakout session will take a deeper dive into exploring the elements of Auditing your Experience Design and give you the tools you’ll need to get started in real...
by Jamie Pollenz | May 25, 2023
The 55 years since the Civil Rights Act was passed have witnessed a profound societal shift with respect to diversity. Forced integrated gave way to tolerance, which eventually transitioned into appreciation of difference, and has most recently transformed into...
by Jamie Pollenz | May 25, 2023
Hear how four leaders are doing just that. During this panel, you’ll hear from four peers at various stages of their CX career. From a seasoned CX professional to an emerging CX analyst, this group will share their stories of successes, failures, frustrations, and...
by Jamie Pollenz | May 25, 2023
Modern buyers—including buyers of professional services—make decisions almost entirely based on web research. We should treat our website as a primary revenue-generating tool. Until recently, our website was doing us no favors. In this session, you’ll learn how...
by Jamie Pollenz | May 25, 2023
For nearly two decades, Benesch has been effectively using client assessments to not only spot issues and improve experiences, but also to drive relationship expansion and grow revenue. In this session, we will discuss the process and outcomes of building out a formal...
