by Jamie Pollenz | Sep 10, 2022
Maya Angelou wrote that “If you don’t know where you’ve come from, you don’t know where you’re going.” The same sentiment holds with client relationships. Having a great handle and understanding of the history of a client relationship can often inform the...
by Jamie Pollenz | Sep 10, 2022
Companies view avoiding complaints and dissatisfaction as table stakes and a key objective of quality and operation. On the other hand, customer delight is seldom a clear objective and is viewed as a serendipitous event, especially in B2B environments. In fact,...
by Jamie Pollenz | Sep 10, 2022
Join Tammi Nagucki, Principal – Marketing and Client Experience with Environmental Design Group, and John Rinehart, Chief Customer Officer with FastBridge Fiber, to discuss where they are in their firm’s CX journey, what trials and tribulations they’ve experienced...
by Jamie Pollenz | Sep 8, 2022
This opening keynote address to CXps 2022 will set the tone for the rest of the conference by discussing the evolution of CX over the past ten years and underscoring the increasing effects a successful CX strategy plays in creating loyal, revenue-generating...
