Join Tammi Nagucki, Principal – Marketing and Client Experience with Environmental Design Group, and John Rinehart, Chief Customer Officer with FastBridge Fiber, to discuss where they are in their firm’s CX journey, what trials and tribulations they’ve experienced recently within their firm’s CX life cycle, what keeps them motivated to ensure their clients receive the best experience possible, and the nugget of wisdom they wish they had when they started on the crazy journey that is CX!