by Jamie Pollenz | Oct 11, 2022
Jennifer Carro, Director of Client Experience at Marcum LLP, joins us to discuss how her firm’s commitment to the client experience and the employee experience depend on each other; and how empowering associates across the organization has impacted client...
by Jamie Pollenz | Oct 5, 2022
Eddie Staley, Chief Client Experience & Innovation Officer at WithersRavenel, discusses his firm’s CX-cellence 2022 submittal “Client Communication in the Age of COVID.” Hear from Eddie how the firm improved communications with their clients and continued to...
by Jamie Pollenz | Sep 10, 2022
Hear from Jasmine Strout, Marketing & Engagement Coordinator at Green International Affiliates, Inc., about the organization’s award-winning #CX-cellence submittal, “Reimagining the...
by Jamie Pollenz | Sep 10, 2022
During our conversation, we hear Vanessa Pelletier discuss the implementation of DAHLIN’s “Client Relationships Champions”, where this initiative stands today, and the impact this award-winning submission currently has on the firm’s business...
by Jamie Pollenz | Sep 10, 2022
In today’s climate, it’s not finding the work that is so difficult, it is finding the people to do it….and the right people! We work so hard at trying to differentiate ourselves from our competitors, yet we often hire just because we need to- creating the wrong fit...
