Client Experience is like a colonoscopy?

Client Experience is like a colonoscopy?

by | Feb 11, 2018 | Sessions, Speakers

You may think, what? I know it sounds crazy, but it’s true. I read an article recently that shared research from Dr. Daniel Kahneman’s “Peak/End” study and supported ensuring that each of your client’s interactions with your team is positive. In the study, Dr....
CX and EX – What’s the connection?

CX and EX – What’s the connection?

by | Nov 20, 2017 | Sessions, Speakers

In a recent post,  Annette Franz, CCXP writes, “In business, your culture is the soul of the organization.” If, as she reminds us, the soul is the essence or the moral force of a person, the part of a person that consists of their mind, character, thoughts, beliefs,...