Client Experience is like a colonoscopy?

Client Experience is like a colonoscopy?

You may think, what? I know it sounds crazy, but it’s true. I read an article recently that shared research from Dr. Daniel Kahneman’s “Peak/End” study and supported ensuring that each of your client’s interactions with your team is positive. In the study, Dr....
A shift in focus

A shift in focus

Research shows the landscape is changing. To succeed, your firm must respond to this change by shifting your focus from what you deliver to what your clients experience. Historically, the focus for most firms has been on efficiency – scope of work, frequency of...
Use Research to Enhance Client Experience

Use Research to Enhance Client Experience

Conducting research is all about answering questions—and the results you discover can either drive your business forward…or hold it back. We all know research is critical for identifying your firm’s content issues and topics, but it can also create additional...