by Jamie Pollenz | May 25, 2023
A mid-sized engineering firm recognized the direct impact Project Management has on a client’s experience outside of Operations. This firm took an empathetic approach to incorporating change across the organization with particular attention to the PM team. They...
by Jamie Pollenz | Feb 15, 2023
Client Journey Mapping allows your team to identify the potential friction points (from your client’s perspective) of working with your firm. This program sets the stage for why this tool increases trust with your clients and then walks you through a sample Journey...
by Jamie Pollenz | Nov 27, 2022
Clients select the firm which best shows an understanding of their situation. During this highly interactive session, you will learn a simple technique, Client Empathy Mapping, that aligns teams around a client’s questions, needs, thoughts, feelings, and anxieties....
by Jamie Pollenz | Nov 27, 2022
Clients select the firm which best shows an understanding of their situation. During this highly interactive session, you will learn a simple technique, Client Empathy Mapping, that aligns teams around a client’s questions, needs, thoughts, feelings, and anxieties....
