In 2023, WithersRavenel, along with partner Client Savvy, collaboratively engaged with 25 of our clients and over 100 WithersRavenel staff and project managers on a series of four Client Experience (CX) workshops at four of our North Carolina office locations. Each event featured a moderated client panel followed by a brief focus on WithersRavenel’s Innovation Initiatives and concluded with an interactive ideation exercise led by Client Savvy. The workshops allowed us to discover root causes and ideate solutions to address pain points along the Client journey.
During the presentation we will cover the outcomes from the client workshops in 2023. We will discuss the challenges, the “right” questions to ask, and how to best engage with your clients and provide a space for them to be open and honest. We will also discuss the initiatives currently under development that resulted from the feedback we gathered during these client workshops.