CXps 2022 | The Hidden Opportunity in Your CX Program? Talent Retention

Rates of burnout – – a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job – – have risen in the past year. A 2021 survey by Indeed found that 54% of employees suffer from burnout-up from 43% from a year ago. Companies are taking steps to mitigate burnout and reduce turnover, but there’s one surprising tool many have not considered: their CX program. CX feedback can be one of the most powerful tools in helping employees feel empowered, valued. This session explores the hidden opportunity in CX to promote a healthier workplace for employees, reduce burnout, and curb turnover. Learn the strategy behind making your CX program a significant contributor to retention, the pitfalls to avoid, and the critical mindset shift leaders must employ to drive success.