During this workshop, you will begin to build a plan to align Client Experience (CX) with your strategic objectives and maximize the ROI of your CX investment. Through the lens of your specific Mission, Vision, Core Values, and Strategic Goals, we’ll determine how CX can help improve your organization’s top challenges. Then you’ll learn how to gain the buy-in and support from your Key Stakeholders that is necessary to successfully implement a firmwide CX program all while helping them achieve their priorities.
1.12.2023 | Creating a Voice of Client Process
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