Why Attend CXps
CXps isn’t just another conference—it’s the only event dedicated entirely to Client Experience (CX) in professional services. It’s where industry trailblazers, CEOs, and firm leaders unite to break down barriers and openly share how they use CX and EX as powerful, strategic tools to gain a competitive edge.
Unlike traditional conferences that leave you with abstract ideas, CXps goes beyond theory and focuses on real-world application. Our sessions and hands-on workshops are led by seasoned CX practitioners and consultants who go beyond theory, equipping you with proven strategies, firsthand insights, and actionable solutions that drive measurable results. You’ll learn what’s fueling success, hear candid lessons from real challenges, and uncover emerging trends at every stage of CX/EX implementation.
🚀 Lead the CX Revolution – CXps is where the brightest minds in Professional Services gather to transform client experience into a powerful growth engine.
🎤 Learn from Industry Pioneers – Gain exclusive insights from top leaders, innovators, and CX experts who are reshaping the industry.
🔑 Unlock Game-Changing Strategies – Discover proven CX approaches that drive business growth, enhance client loyalty, and set your firm apart.
🤝 Engage with Like-Minded Professionals – Build valuable connections, exchange ideas, and collaborate with peers who share your passion for CX excellence.
📈 Stay Ahead of the Curve – Get ahead of industry trends, adopt cutting-edge tools, and implement strategies that deliver measurable results.
🎉 CXps Turns 10! Join Us for Our Biggest & Best Conference Yet! 🎉
For a decade, CXps has been the only conference dedicated to transforming client experience (CX) into a strategic powerhouse for business growth and success in professional services.
Each year, our thriving community of CX leaders, practitioners, and innovators comes together to share insights, spark new ideas, and push the boundaries of what’s possible—all with the shared mission of making CX a core business function across professional services.
And now, as we mark 10 incredible years of innovation, collaboration, and impact, we’re taking CXps to the next level—celebrating in spectacular fashion with our biggest and most transformative conference yet! Get ready for inspiration, education, and a touch of paradise.
Puerto Rico’s natural beauty, colorful tapestry of old and new, and vibrant culture provides the perfect backdrop for CXps 2025. We’ll meet in Rio Grande at the Wyndham Grand Rio Mar Resort, where secluded sands and clear waters meet a lush tropical rainforest. In this idyllic setting you will network, learn from, and collaborate with like-minded professionals who share your passion for customer experience.
Join us at CXps 2025 and take the next step in transforming your firm’s client experience—because better experiences create better business outcomes!
Who Attends
Our attendee profile includes industry leaders, decision-makers, and influencers from architecture, engineering, construction, accounting, legal, consulting, information technology, and more.
Professionals at every level come together to collaborate, innovate, and transform how they deliver exceptional client experiences. From leadership to frontline teams, everyone plays a role in driving CX success, including:
- The CEO: who needs to understand the benefit of aligning CX with strategic business goals.
- The HR Director: who knows that strong employee experiences (EX) fuel better client experiences.
- The Marketing Manager: continually seeking new opportunities to boost their firm’s brand
- The Internal CX Champion: who wants to “sell” the value of CX to the team.
- The Program Coordinator: responsible for launching and sustaining CX initiatives.
No matter your role—whether you’re just beginning your CX journey or are a seasoned CX veteran—CXps is where you gain the insights, tools, and connections to transform client experience into a powerful driver of business success.
Educational Programming
Are you tired of conferences that focus on theory without real-world application, leaving you with abstract ideas and no practical strategies for implementing impactful changes in your firm? We are!
That’s why the CXps agenda is built for action. Every session and workshop is designed to tackle the most pressing client experience (CX) challenges firms face today—giving you not just best practices but proven strategies, real-world case studies, and practical tools you can implement immediately. At CXps, you won’t just learn what works—you’ll walk away knowing how to make it work for your business.
Programming Formats
BIG Idea Presentations: Learn from CX experts as they discuss the latest trends, challenges, and solutions in the ever-evolving world of CX. In these TED-style talks, they will share firsthand accounts of what has worked, what hasn’t, and the lessons learned along the way. You’ll hear innovative approaches, fresh ideas, and new perspectives on addressing business challenges through impactful CX programs.
Breakout Sessions: Gain valuable strategic insights from top CX/EX leaders and influencers who understand the transformative power of client experience. These dynamic 1-hour sessions cover various topics, from foundational CX principles and real-world case studies to successful CX programs and cutting-edge innovations that push the boundaries of what’s possible in client experience.
Keynote Presentation: Designed to spark curiosity, challenge conventional thinking, and ignite action, the keynote is your opportunity to hear from a leading voice who can frame the most pressing challenges and opportunities in a way that resonates deeply with the overall theme of the conference.
Hands-On Workshops (that deliver real results): Collaborate with your peers in small-group, roundtable workshops and apply CX foundations and fresh insights directly to your firm’s real-world business challenges. The hands-on approach to these interactive sessions, featuring focused exercises, will arm you with practical skills and actionable strategies, empowering you to drive lasting, meaningful changes within your firm.
Panel Discussion: Our panel discussion brings together experts to share diverse insights and real-world experiences on a relevant topic. Moderated by a facilitator, it encourages audience interaction, provides practical takeaways, and fosters networking opportunities. Attendees gain fresh perspectives and actionable strategies to enhance professional growth and development.
CPSM CEU's Available
Client Savvy is honored to participate in the SMPS Approved Provider Program, enabling us to offer Certified Professional Services Marketer (CPSM) Continuing Education Units (CEUs) at our CXps 2025 conference. As part of our commitment to professional development in the AEC and professional services industries, all education sessions at CXps 2025 will be CEU-eligible.
Attendees will have the opportunity to enhance their expertise, expand their knowledge, and earn up to 8.5 CPSM CEUs by engaging in these high-value conference sessions. This accreditation underscores our dedication to delivering meaningful, impactful learning experiences that support career growth and industry excellence.
What You Will Gain
Whether you’re looking to implement a CX program, improve your current CX strategy, empower your team, spark innovation, or strengthen client relationships, CXps 2025 has something for you!
🎤 Gain Exclusive Insights – Learn from top industry leaders and CX/EX experts as they reveal how they accelerate growth, boost revenue, and build unshakable client loyalty through client experience.
🏆 Master Proven Strategies—Learn hands-on best practices for seamlessly integrating CX into your firm’s strategic planning initiatives and unlocking new levels of client retention.
💡 Turn Ideas into Action – Discover groundbreaking approaches with immediate, actionable steps and compelling business cases that position CX/EX as a game-changer in your firm.
🔍 Solve Real-World Challenges – Gain fresh perspectives and practical solutions for overcoming business challenges through innovative client experience programs.
🚀 Stay Ahead of the Curve – Get a front-row seat to the latest industry trends, cutting-edge CX tools, and transformative strategies that drive measurable impact.
🎯 Empower Your Internal Champions – Equip your team with the knowledge, tools, and confidence to drive CX adoption, champion its value, and lead transformative firm-wide initiatives that make a lasting impact.
🤝 Build Meaningful Connections – Connect with forward-thinking peers who, like you, are committed to innovation, growth, and CX excellence. These connections will become lifelong collaborators, trusted advisors, and your CX success network.
CXps 2025 isn’t just a conference—it’s a movement. Be part of the community that’s redefining client experience in professional services. Join us and take your firm’s CX strategy to the next level!