Our Speakers

Relationship-driven at his core, Sidney Abrams has earned the reputation of trusted advisor to hundreds of nonprofit decision-makers, largely because of his passion for partnering with organizations to prioritize their people. In fact, throughout the entirety of his career, Sidney has focused on talent management, organizational development, and human resources, even in boom-and-bust economies. Drawn to HR during his undergraduate years, Sidney has focused his career exclusively on the profession and built recognized expertise in the areas of functional startups/turnarounds, HR effectiveness, project management, and HR technology. His early beginnings working for family-run for-profit businesses paved the way for his transition to the social sector in 2000. These experiences, successes, and passions are a few reasons why Sidney is Chief Client Experience Officer for Nonprofit HR, a role that oversees new business generation and solution strategy for clients nationwide.

From prospect stewardship to strategic alliances and charged with scaling growth, Sidney’s role sits at the intersection of where organizations are going and the talent capacity needed to get them there. A collaborative thinker and leader with a can-do spirit, Sidney architects solutions for new and existing clients by mobilizing the best and brightest minds with cutting-edge people-focused solutions across all Nonprofit HR practices, including Strategy & Advisory, Outsourcing, Search, Total Rewards and Equity, Diversity, Inclusion & Justice.

Tim Asimos

Websites & EX: Proven User Experience Strategies for Engaging Top Talent

One of the earliest touchpoints in the employee journey is your website. While often overlooked in the EX equation, a professional service firm’s website is arguably their most valuable asset at the onset of the experience journey—or at least it should be! More than two-thirds of job seekers visit a firm’s website before applying and nearly 90% believe it’s essential for finding key information. A site that successfully attracts top talent differentiates, tells your firms’ story, and engages candidates by providing an exceptional user experience. However, many websites lack the essentials to effectively meet the needs of users and create a best-in-class experience.

So how can you turn yours into a talent magnet that begins the EX journey with an impactful first impression? During this session, we will share innovative ideas that can transform a website into a dynamic recruitment machine. Leveraging his extensive experience in professional services web development, Tim will share case stories and real-world examples, offer practical tips and tricks, answer FAQs, and give attendees actionable takeaways for optimizing their websites for EX and talent acquisition.

Tim is a partner at circle S studio, a Richmond-based strategic marketing, branding, and digital agency. Leading circle S studio’s digital team, he develops innovative strategies in website development, content marketing, lead generation, account-based marketing, client experience, and marketing technology. Tim’s unique perspective is based on nearly 20 years of experience in corporate B2B marketing, including six years in the A/E/C industry—which means he’s walked in the same shoes as many of his clients. He also steers growth for the agency, with a focus on marketing and business development, new client acquisition, and thought leadership.

​Mallory Beaton, serving as the Director of Customer Experience at Power Design Inc, as well as a franchise owner at IMAGE Studios, is fascinated and enthusiastic about consumer behavior. With a history of working in project management, project finance, accounting, quality control, training, sales & behavior modification Mallory has developed a deep understanding of the internal dynamics that impact external perception.

Amanda M. Bruno serves as the Global Chief Business Development Officer at Morgan Lewis and works with the firm’s Chair and its senior leadership team to develop and execute on business development priorities aligned with the firm’s objectives, including client-focused aspects of the firm’s practice, industry, and strategic direction. With almost 20 years of experience in the legal industry, Amanda was the lead architect in designing and implementing the firm’s Client Service Program,

Ida Cheinman

Not Winning the Talent War? Start Thinking of Your Candidates and Employees as Customers

The challenge: Great resignation. Quiet quitting. Disengagement at work. The war on talent. The statistics are staggering and not in the employers’ favor.

The solution: Start thinking of candidates and employees as customers and apply innovative marketing/BD principles to attract, hire, engage, and retain employees as you do with clients.

The result: A full pipeline of better-qualified “ideal” candidates, a seamless hiring and onboarding experience, and much higher rates of employee engagement, satisfaction, and advocacy.

The session is designed to show how applying modern marketing principles to every step in the employee journey – from a candidate to a new hire to a brand ambassador – will drive positive results for your firm. Attendees will walk away with a new playbook to help them leverage demographic shifts and digital transformation to help their firms attract and keep top talent.

Ida Cheinman is Principal and Creative Director of the brand strategy, design, and digital firm Substance151.

Ida uses her 25 years of experience as a brand strategist, designer, marketer, and educator to help business leaders and marketing professionals make sense of trends, tools, and best practices in order to position their firms to win in the 21st century’s fast-changing and extremely competitive marketplace.

At Substance151, Ida leads a multi-disciplined team in all steps of the branding process – from strategy through design, across print and digital,

John Doehring

Extraordinary Employee Experience – One Thing to Rule Them All

Are you tired of the same old talk of employee satisfaction and engagement?  Worn out with new programs to bring more fun, energy, and collaboration to work?  Want to know the real secret to extraordinary employee experience – and extraordinary professional firm success?

Business today in the professions is good:  strong economy, flush backlogs, record profits – but still, something is very, very wrong.  Many are demotivated, demoralized, and – dead tired.  Generational misconnection is real, and staff engagement is stuck, while voluntary turnover is 2X the norm. WTF?

What’s needed is a fresh, all new, transformational approach to designing employee experience.  Working with professional firms of all types (from large to small, highly diversified to niche specialists, around the block to around the world) we’ve mapped out the path to success – strategies, actions, and cultures that lead to truly extraordinary employee experience – and lasting competitive advantage.

John Doehring is an accomplished speaker, author, and certified management consultant. Founder of J. Doehring & Co. – John advises executive leaders on business strategy, leadership development, and operations transformation.  Clients range from large to small, broadly-diversified to niche-specialist, around-the-block to around-the-world. John’s passion is helping professionals to design their future, grow their business, and make more money!

Michael Donnelly (she/her/hers) has been planning memorable experiences since her 7th birthday party at Leaps n’ Bounds. While consulting for clients nationally on marketing initiatives, sales, sponsorship, events, operational strategy, and increasing revenue; or as Founder of FWD (For Women & Diversity) Collective, a national movement hosting professional development programming featuring women and under-represented individuals for the experts that we are rather than the boxes we check, she carries the same tenacity as her 7y/o self, leading with the idea that “business gets done when people have fun.”

Michael has worked with DHL, Verizon, Intel, Urban Decay, Hair.com, Keratin Complex, L’Oréal, the American Marketing Association, Walker Sands, and a variety of SMB’s and start-ups on projects ranging from shaking up ‘the way things have always been done’ to figuring out how to rev-up sales or launch a new concept to bring more dollars in the door. She has been the force behind building, producing, and expanding some of the Midwest’s most popular large-scale tech and business events.

Tom Godin

Navigating Uncertainty: The Power of Strategy Services in Times of Change – Industry Session

With the business landscape constantly shifting, it’s more important than ever to have a clear and adaptable strategy. But how do you develop a winning strategy when the future is uncertain? In this session, we’ll explore the role of strategy services in helping you navigate times of change. We’ll discuss strategies for analyzing market trends, identifying new opportunities, and developing agile plans that can adapt to unexpected challenges. Whether you’re a seasoned executive or a startup founder, this session will provide valuable insights into how to stay ahead of the curve and thrive in uncertain times.

Tom joined Zweig Group after a 19-year career as the Chief Operating Officer of a Washington DC-based engineering company. In that role, he was responsible for the business operations of a multi-office firm, to include oversight of the finance, accounting, human resources, information technology, facilities, and legal functions. Tom was a member of the firm’s Executive Committee and helped guide it through two economic shocks (the 2008 Great Recession and the 2020 Covid Crisis), an ownership transition from founders to the 2nd generation of leaders, and periods of high growth. 

Blake Godwin

When M&A Takes Flight: How to Reduce Turbulence & Generate First-Class M&A Experiences for Clients and Employees Alike

M&A these days is much like the airline industry: rarely does all go according to plan, and when it does, we are pleasantly surprised.

On average, client churn increases 60% after an acquisition, and most firms spend six figures replacing key employees lost to poor M&A integration. Often the prospect of M&A activity (and the feeling you get when you book your plane ticket) is a lot more satisfying than the experience itself. It doesn’t have to be! We know there is a better way to retain our clients and employees along their M&A journey.

This workshop will unpack the common pitfalls of business combinations, address opportunities for first-class M&A experiences and demonstrate ways to prepare your firm for future M&A flights.

Blake Godwin, Partner, President at Client Savvy, has helped firms of all sizes realize revenue potential through solving critical business problems for over 17 years. Through Client and Employee Experience Strategy, Blake empowers and enables his clients to capitalize on opportunities while accomplishing both short and long term Strategic Priorities.

Mr. Goodman is Vice Chairman of Customer Care Measurement and Consulting (CCMC). The universal adages, “It costs five times as much to win a new customer as to keep an existing one.” and “Twice as many people hear about a bad experience as a good one.” are both based on his research for the White House Office of Consumer Affairs in the 1980s. He assisted in the analysis of the 9th wave of the National Rage Study,

Joan Hamrick

High-Octane Success: Maximizing Opportunities to Create an Extraordinary Client Event

In this session, we’ll review ways to make your client event extraordinary and impactful on multiple levels. When a large sporting event (Grand Prix race) was held right outside our office window, our firm took full advantage to create an exceptional experience for our clients. Every detail from concept to planning and to execution was covered. Employees from various departments who don’t usually work with big client events were all energized by the concept and became our Pit Crew. Everyone from our c-suite to our vice presidents to our project managers played a part in making it a valuable event for our firm and an unforgettable event for our clients. With approximately 250 people in attendance, it took a lot of coordination, managing, troubleshooting, and flexibility. But with its great success, it’s a much-anticipated event for our firm and clients. This session is a must-attend for anyone looking to rev up their client event planning strategy.

Serving as the only client experience specialist for an architect, engineer, and design firm of over 1,100 employees in 25 different cities, for the past four years I have created this position from scratch and built it into a meaningful and necessary focus for our firm. With a background in working with college athletics marketing and promotions, I was familiar with building relationships with sponsors, ticket holders, and fans. I’ve translated these skills to a more technical and corporate clientele.

Lucas Hayden

The Ascent of the Tech-Forward AEC Firm and How to Become One in 2023- Industry Session

Nothing fuels optimism quite like a decade of strong, sustained growth. As good as things have been for firms across AEC since the last recession, on the whole they continue to share a decidedly positive business outlook, despite the well-documented pressures from supply chain disruption to talent shortages to the escalating cost of doing business, all against the backdrop of a lingering pandemic.

There is a compelling storyline emerging amidst these challenges and success that connects a firm’s embrace of technology, to its performance in key areas of the business- and its outlook for the future. Plain and simple, it pays to be a tech-forward firm and in this session Unanet’s Lucas Hayden, Director of AEC Strategy will breakdown what the latest research is telling us about the performance of tech-forward firms and what it takes to become one in 2023.

Lucas Hayden leads AEC Strategy for Unanet products. Unanet is built to help AEC firms do business better and Lucas, with a background in 

Michael is a founding partner of The HFW Companies and brings 42 years of experience from the AEC industry to the company.  As CEO, Michael leads, manages, and is accountable for driving the company’s vision and culture, fostering its big ideas, mapping out the strategic plan, and removing obstacles that threaten to disrupt the company’s success.

Michael’s broad experience in the AEC industry has allowed him to develop a deep understanding of the design and construction process and firm operations management.  Having been involved in over 25 M&A transactions, he has deep knowledge of the value of acquisitive growth.

He is well-recognized for his leadership skills and commitment to delivering excellence.  

Dan Herbener

Optimizing CX through Client Assessments

For nearly two decades, Benesch has been effectively using client assessments to not only spot issues and improve experiences, but also to drive relationship expansion and grow revenue. In this session, we will discuss the process and outcomes of building out a formal client assessment program. We will cover the challenges of developing a consistent pipeline of clients to interview, securing attorney buy-in, and building a bench of quality assessors in-house. We will also discuss strategies to implement client feedback into business development efforts and to develop actionable insights at the client and firm levels.

CXO Panel: Do you Aspire to Lead CX from the Executive Table? 

Hear how four leaders are doing just that. During this panel, you’ll hear from four peers at various stages of their CX career. From a seasoned CX professional to an emerging CX analyst, this group will share their stories of successes, failures, frustrations, and experiences. Hear how CX leadership interacts with other executive leaders, traverses long-entrenched organizational silos, and creates real, lasting change in their firms. Come prepared to ask your questions if you also aspire to one day be CXO at your organization!

Dan Herbener, Client Experience Analyst at Benesch, helped launch and currently leads the firm’s client experience program. Since its launch, Dan has collaborated with departments across the firm to evaluate processes, identify technology needs, and collect and analyze client feedback and additional data points to ensure an optimal full-cycle experience for clients. 

Angela Ireland is currently Sr. Customer Experience Manager at Rubrik Inc, where we focus on securing customer data through our backup and management platforms with a focus on resilience, observability, and remediation. 

Karen L. Jackson is the Managing Partner at C-ChangeWork. She has over 20 years of leadership experience designing game changing business strategies that deliver sustainable competitive advantage and increased profitability. She is the architect of CX methodologies that resulted in

Through a passion to drive purpose and performance, Phil is your strategic thought-partner where he collaborates with firms to guide them toward designing and achieving their ambitions. A polymath with a diverse background in strategy, M&A, engineering, supply chain, physics, government, entrepreneurship, and R&D, he passionately provides a unique and insightful impact.

Phil began his career serving in the U.S. Air Force where he led organizational management, training, and standardization procedures for hundreds of aircraft armament systems troops. He developed sales and supply chain strategies for one of the world’s largest retailers, started a medical device company based on proprietary technology treating neurological and psychiatric disorders, and managed multi-million-dollar projects for a Fortune 100 chemical company as an improvement engineer.

Greg Kihlström is a best-selling author, speaker, and entrepreneur, currently an advisor and consultant to top companies on marketing technology, customer experience, and digital transformation initiatives as Principal and Chief Strategist at GK5A. He is also the host of The Agile Brand with Greg Kihlström podcast. He is a two-time CEO and Co-Founder, growing both companies organically and through acquisitions, and ultimately leading both to be acquired(one in 2017, and the other in 2021). He has worked with some of the world’s top brands, including Adidas, ChoiceHotels, Coca-Cola, Dell, FedEx, HP, Marriott, MTV, Starbucks, Toyota, and VMware.

Stephanie Koeninger

Building a Client Experience Culture

Building a client experience culture is essential for companies that want to differentiate themselves from the competition and achieve long-term success. In this session, we’ll explore the key strategies and initiatives needed to create a culture of exceptional client service, regardless of the size of your organization. Whether you work for a large corporation or a small business, you’ll learn about the unique challenges and opportunities that come with building a client experience culture. We’ll discuss the differences between large and small company programs and explore practical steps that you can take to overcome common obstacles.

Stephanie is currently the Senior Vice President Client Experience at STV with over 20 years of experience. Prior to joining STV, she served as the executive director, growth and strategy at KPMG, where she led sales and marketing teams that managed enablement programs for account management, relationship management, sales effectiveness, lead management, opportunity management and voice of the client. Her extensive background includes program strategy, process design and execution, training design and facilitation, technology enablement, 

Mike Kroll

Struggling with the Idea of Selling Your Business?  Here is an Inside Look at the Seller’s Experience- Industry Session

Selling a business can be a tricky and daunting process.  For many owners, it’s like walking a tightrope without a safety net. With so much at stake and multiple factors to consider, it’s hard to know which path is best for you and your company. HFW provides valuable insight into the sale process from the seller’s perspective.  Business owners can learn from experts who have been through the same situation before by sharing their best practices so the seller can be better prepared.  This industry session will provide invaluable insight for anyone considering selling their business and looking for assistance with the selling process.

Michael Kroll, RLA, FASLA, President of Miller Legg, has been actively involved in designing and developing projects ranging from large-scale natural habitat restoration to international urban redevelopment projects. His 35-year career has concentrated on planning, infrastructure, open space, transportation, and redevelopment, principally in Florida. 

Mel Lester is a management consultant, trainer, and contrarian strategist specializing in helping engineering, environmental, and architectural firms create competitive advantage and improve business performance. He has a wealth of diverse management and consulting experience, encompassing 

Andrea Mac

Do the Work Today: Key Account Planning at the Enterprise and Individual Level for maximum ROI

80% of your revenue will come from 20% of your customers.

Account planning is an essential part of any business strategy, and it involves understanding the customer’s needs and developing a plan to meet those needs. In addition, effectiveness relies on team alignment and acting in an intentional and customer-centric way.

This workshop is about effective key account planning for maximum ROI at the enterprise and individual levels. Participants will learn about identifying high-value accounts, developing customized strategies, and building strong relationships with key stakeholders utilizing Prequal’s framework. This practical and actionable session provides attendees with tools and techniques for success.

Andrea Mac is an accomplished growth strategist known for being ambidextrous in the fusion of creativity and business acumen. She has a proven track record of generating revenue through Marketing, Sales, and Client Development Programs.

She founded Prequal to generate sustainable revenue opportunities for businesses through creative problem-solving to build new brands and business models, 

Danny McPhaul

Client Experience in a Newly Developing Market

Learn how client experience has been leveraged to guide complex client journeys in a newly developing market. We’ll share insights and lessons learned from real-world examples, highlighting the importance of prioritizing client experience in the face of unique challenges and opportunities. Whether you’re operating in a similar market or just interested in the role of client experience in business, this session is sure to provide valuable insights and inspiration.

Danny McPhaul, Manager of Client Experience at Ford Pro, leads a team of enthusiastic Client Success Managers in the quickly expanding market of Electric Vehicle charging. Having over 20 years of client experience, Danny has cultivated a unique way of building in-depth relationships with his various clients. His experience in managing elite-level client relationships on behalf of Cisco Systems, and Verizon Business, as well as Ivy League universities during his tenure at TransLoc, has given him the opportunity to perfect the art of weaving a personal brand into any business relationship. Upon expanding and improving on several high-visibility client relationships at TransLoc as a CSM, he was promoted to the manager of Client Experience, where he led his team to improve the company’s overall NPS score by 27%.

Don Mizelle is the Practice Area Lead for the Client Experience Manager (CXM) Team at WithersRavenel. CXMs craft a tailor-made client experience and serve as the primary point of contact for clients and their stakeholders. Don’s focus is nurturing a team of CXMs that embody the client experience (CX) fundamentals that WithersRavenel delivers on every project. 

Nathan Moore

Connecting Your Client Feedback Tool to Your Business Applications – Industry Session

This industry session will focus on the feasibility of connecting your Client Feedback Tool to your CRM, ERP, and other business applications. Please join Technik Solutions Group’s Nathan Moore and Larry Potts as they introduce you to the concept, provide an example of an existing integration, and discuss the benefits of sharing client feedback with other applications within your business. We look forward to seeing you there!

Nathan Moore is a recovering civil engineer.  He had his first exposure to arithmetic as a young child and was quickly hooked on mathematics. As Nathan got older, he was encouraged to get into harder and harder math until, eventually, someone recommended he go into engineering as a career. Having earned a bachelor’s degree in civil engineering, Nathan spent nearly 25 years working as an engineer, project manager, department director, and executive leader in the A/E industry, with an ever-increasing focus on business management, organizational development, and client experience activities.

Tammi Nagucki, a Certified, Professional Services Marketer, leads a team of marketing professionals who specialize in graphic design, videography/photography, copywriting/editing, digital marketing communications, community outreach/event planning, and campaign management.

Ryanne Nelson

Client Feedback Tool Advanced Topics

Hear from Client Savvy’s Operations Manager and the global expert in all things CFT! Ryanne Nelson (and others from our team) will walk you through tips, tricks, and best practices to help you get the most out of the Client Feedback Tool. Bring your toughest questions and be ready to share your own best practices with each other.

Ryanne Nelson is Operations Manager at Client Savvy, where she brings over 12 years of experience with processes, data and relationships within the professional services industry.  Her educative and experiential knowledge of human behavior in both personal and social interactions 

Desi Podkowka is the Client Success Team Lead at Client Savvy, with responsibility in North America, Europe, and Canada. She helps to facilitate positive business outcomes for her clients through expert consultation and industry insights.

As a valuable member of the success team at Client Savvy, Desi brings a personable experience to the professional world. With over 8 years of industry engagement, she has a keen attention to detail and is known for

Larry is the CEO of Technic Solutions Group, a Unanet A/E Partner, providing ERP implementation and custom data services to Client’s in the A/E industry since 2019. Larry personally enjoys delivering thought leadership on topics related to project management, accounting & finance, and business process improvement.

Larry began his career in the U.S. Navy serving on nuclear submarines. Post Navy, Larry worked in a variety of industries including nuclear services, public safety, government contracting, and now A&E consulting. During his 

Jeffrey Reaser is professor of English linguistics at NC State University, where he directs the English teacher education and linguistics programs, and co-directs the Language and Life Project. He has written four books, including Talkin’ Tar Heel and Dialects at School, and more than twenty research articles. He has been recognized for his outstanding research,

Denise Schmitz

When UX Meets CX: A Website Design Journey

Modern buyers—including buyers of professional services—make decisions almost entirely based on web research. We should treat our website as a primary revenue-generating tool. Until recently, our website was doing us no favors.

In this session, you’ll learn how Neumann Monson Architects transformed our website from one focused solely on aesthetics to one that is grounded in CX and UX and clearly tells our brand story. Learn how we use educational content to inform and build trust, and how fully optimizing the content maximizes impact. Denise Schmitz, head of marketing for Neumann Monson Architects, will lead you through the process and share our remarkable results nine months into this new site.

Denise has been with Neumann Monson Architects for over 20 years. She manages the firm’s marketing and business development efforts and serves on the firm’s CX and EX Teams.

L. Eddie Staley, PLS, GISP is WithersRavenel’s Chief Client Experience & Innovation Officer, a Professional Land Surveyor (PLS), and a certified GIS Professional (GISP) with over 25 years of award-winning project management experience. He focuses on designing, orchestrating, and improving the WithersRavenel client experience program as part of the “WithersRavenel Way”. Under Eddie’s leadership, WithersRavenel has

Aleks Stoyanov

Client Feedback Tool Product Updates, Roadmap, and User Ideation Session (Monday)

Most of you know we’ve been hard at work thoroughly modernizing and rebuilding the Client Feedback Tool. During this informal session, our product leadership will share with you our progress to date, our imminent next releases, and our long-term vision for the product. Most of all, we want to hear from you! What do YOU want the tool to be? What can we do to make your life easier? This will be your best opportunity to shape the future of our product.

If you aren’t currently using CFT, you’re still welcome to join us. We’d love to hear what you like and don’t like about your current feedback platform, and bring the best ideas you have into our platform as well.

Aleks is the UX/UI design manager of Client Savvy and as such he puts his energy and creativity into the evolution of all their products and brands.

His creative career started as a side job 20+ years ago while he was a student. After graduating, he devoted himself entirely to the profession. Since then, he has grown into a full-stack designer with competencies in all major design fields. He has successfully delivered projects for some of the world’s top 500 brands, first as a designer and later as a creative team lead.

Several years ago, Aleks decided to complete the circle and decided to create software solutions from ideation to release.

Ryan Suydam

Client Savvy’s Annual “State of CX” Update

When we began CXps in 2015, 99% of leaders in professional services had never even heard the term “Client Experience.” Today, it’s all changed. In our annual update, Client Savvy CXO and co-founder Ryan Suydam will share insights, updates, trends, and analysis from across the industry. He’ll share emerging best practices, new approaches, and help orient you and your firm forward towards CX success.

Why Feedback in Professional Services is Different: An Overview of the Client Feedback Tool

Have you ever taken a survey that made your life better? No? Then why would you subject your clients to another terrible survey?

Since 2004, Client Savvy has been developing the Client Feedback Tool specifically for professional services firms to address this fundamental question. The rules are entirely different! Here, we’ll share with you the five fundamentals to making electronic feedback work in your firm and demonstrate how our platform uniquely addresses these critical needs. Users of our platform are twice as likely to be referred to others, three times more likely to see above-average financial results, and seven times less likely to lose a key client. Why? Because we were founded by and for professional services firms.

Ryan Suydam co-founded Client Savvy in 2004, to help firms create fierce client loyalty by designing, implementing, and measuring client experiences. He has coached over 300 organizations and over 10,000 professionals on the skills required to be “client savvy.” His clients are twice as likely to be 

​Kristi focuses her extensive expertise on helping clients design a workforce that is not only prepared for the future, but one that leverages disruption to thrive and succeed. Weaving together a unique blend of anticipatory tools and insights with practical solutions, Kristi provides clients with an organizational architecture that empowers them for the NextGen.

Applying deep workforce knowledge, Kristi helps companies overcome challenges by providing strategic direction, implementing and improving policies and procedures, and skillfully turning human capital management into a competitive advantage.

Carl Winstead

CXO Panel: Do you Aspire to Lead CX from the Executive Table? 

Hear how four leaders are doing just that. During this panel, you’ll hear from four peers at various stages of their CX career. From a seasoned CX professional to an emerging CX analyst, this group will share their stories of successes, failures, frustrations, and experiences. Hear how CX leadership interacts with other executive leaders, traverses long-entrenched organizational silos, and creates real, lasting change in their firms. Come prepared to ask your questions if you also aspire to one day be CXO at your organization!

Carl brings over 30 years of design and construction experience to the team. He has worked with a number of non-profit groups, government agencies, and university leadership on a variety of projects including housing, commercial, office, healthcare, and resorts throughout the US and internationally.