Conference
CX Amplified: Turning Insights into Action
June 12-13, 2025
Wyndham Grand Rio Mar Resort
Rio Grande, Puerto Rico
June 11, 2025
*Bonus CFT User Group
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About the Conference
CXps 2025, presented by Client Savvy, is your gateway to elevating your professional services firm through exceptional client experiences.
- Gain strategic insights from top-tier CEOs who understand the benefits of client experience.
- Explore the significance of Employee Experience (EX) with HR Directors committed to excellence.
- Equip internal champions at your business with tools to effectively advocate for CX within their teams.
- Empower program coordinators to launch successful CX initiatives.
CXps goes beyond theory, offering actionable steps to drive your firm’s success by integrating client experience into your strategic initiatives. We like to lead by example, combining white glove service with a healthy dose of fun for our attendees.
Bonus CFT User Group
Wednesday, June 11, 10 am – 4 pm
*Optional ‘Meet the Experts’ 4 – 5 pm
CXps Conference
Thursday, June 12, 8:15 am to 5:30 pm
Friday, June 13, 8:15 am – 4 pm
Wyndham Grand Rio Mar Resort
6000 Blvd. Río Mar
Río Grande, 00745, Puerto Rico
+1 787-888-6000
Attend
Are you ready to elevate your customer experience journey to new heights? Are you hungry for fresh client experience ideas, insights, and inspiration?
Join us at CXps —the only conference dedicated exclusively to client experience for professional services.
We are also thrilled to announce that for the first time ever, we are offering a pre-conference Client Feedback Tool (CFT) User Group that is included with your CXps Conference registration!
Making Your Case for CXps
Attending CXps 2025 is a powerful investment in your professional growth and your firm’s success. To help you effectively communicate its value, we’ve developed a comprehensive Justification Toolkit.
This toolkit provides you with clear, customizable talking points for discussions with leadership, along with a detailed overview of the actionable strategies, expert-led workshops, and unparalleled networking opportunities you’ll experience at CXps 2025. Use these resources to confidently demonstrate how attending will deliver measurable benefits to you, your firm, and your clients.
Agendas
Sessions & Speakers
Our educational sessions and workshops deliver valuable insights for both CX beginners and seasoned professionals.
From peer case studies and TED-style big idea talks to cutting-edge research and new technologies for capturing client feedback, we don’t just explore what’s been done—we innovate what’s possible.
Our lineup of dynamic, top-tier CX leaders and influencers, are eager to share their fresh perspectives and practical expertise to help you tackle business challenges and elevate your client experience programs.
Sponsor or Exhibit
If your target audience is professional services firms, there’s no better event to partner with than CXps!
By sponsoring or exhibiting at CXps, your brand will be showcased to decision-makers and influencers committed to improving client experience.
You’ll gain direct exposure to firms actively looking for innovative ways to deepen customer relationships, increase loyalty and referrals, streamline operations, and drive revenue growth—creating an ideal opportunity for your brand to be part of their success.
We prioritize highlighting our sponsors and exhibitors, giving your brand prominent recognition through event materials, digital platforms, signage, and verbal mentions that encourage attendee engagement.
Conference Location
The Wyndham Grand Rio Mar Golf & Beach Resort is where golden beachfront and sapphire seas meet the natural beauty of El Yunque National Rainforest. This stunning resort in the Northeast Region of Puerto Rico is a destination all its own, and will give you everything you need for an unforgettable CXps 2025!
Resort Amenities
Championship Golf |
| Choose between two championship golf courses designed by Troon Golf. Overlooking the Atlantic Ocean or El Yunque Rainforest’s Mameyes River, these sprawling 18-hole courses feature breathtaking views from every tee. |
Madara Spa |
| Inspired by the volcanic island of Bali, Mandara Spa is a 7,000-square-foot sanctuary of wellness, offering an array of luxurious botanical treatments. Discover oceanfront meditation areas, a full-service salon, steam rooms, and other calming amenities. |
Tennis |
| Practice your serve day or night at the resort’s state-of-the-art tennis center, featuring 11 Har-Tru® and two Laykold® tennis courts – four of which are equipped for evening play. Choose from private lessons, clinics, tournaments, and more. |
Pools & Cabanas | Beach |
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With three sparkling lagoon-style pools and a 20,000-square-foot sundeck by the beach, Wyndham Grand Rainforest, Beach & Resort offers poolside relaxation like no other. Elevate the experience by renting a private cabana; complete with towel service, waters, and fruit. Kick back in the balmy sea breeze and feel the sand between your toes. Whether it’s a full day of family fun or a few hours with a good book, receive exclusive access to our resort’s two-mile stretch of golden beach. |
Casino |
| Try your luck in the fun and relaxed atmosphere at Wyndham Grand Rainforest’s on-property entertainment venue! A variety of slots and table games are offered, including blackjack, roulette, and Heads Up Texas Hold’em. Swing by on the weekends for live music. |
Gourmet Food & Drinks |
| Discover one of Puerto Rico’s most eclectic and inspired dining and culinary collections at the Wyndham Grand Rainforest, Beach & Resort. The fresh flavors of island fare and world cuisine are all showcased beautifully at the resort’s nine restaurants. Whether it’s the creative spin on Caribbean comfort food at Roots Coastal Kitchen or fish tacos served beachside at the Tiki Hut, you don’t have to leave the resort for a fantastic culinary experience. |
Getting to the Hotel
Arriving in Puerto Rico
You’ll be flying into the Luis Muñoz Marin International Airport (SJU), approximately 25 miles from the resort. Travel to Puerto Rico, a U.S. Territory, does not require a passport.
Travelling By Car
Every major car rental company has presence in Puerto Rico. Renting a car is like the U.S. mainland. You need to be 25 years or older, have a valid driver’s license, and credit card. The drive from Luis Muñoz Marin International Airport is approximately 40 minutes.
Travelling By Taxi
Taxis can be found when exiting the airport. Dispatchers can advise the trip cost.
Travelling By Rideshare
Ridesharing is not widely available outside the San Juan Metro area. If you plan on exploring the island, it’s advisable to rent your own vehicle.
Hotel Reservations
CXps 2025 has reserved a block of guest rooms at the Wyndham Grand Rio Mar for attendees at a discounted rate of $279 per night + taxes and resort fees. You will be provided with a hotel booking link at the end of your registration processes.
*Make your reservations early, as our block of rooms will go quickly. Reservations must be made by May 22, 2025, to qualify for the discounted rate.
Puerto Rico
Puerto Rico offers a captivating blend of rich history, vibrant culture, and stunning natural beauty. With warm, welcoming locals and a diverse culinary scene, the island provides a unique and immersive experience that satisfies both adventure seekers and those seeking relaxation in a tropical paradise. It’s the perfect backdrop for CXps. Rio Grande is a beautiful and popular tourist destination in Puerto Rico. El Yunque National Forest is a tropical rainforest located just a short drive from Rio Grande. The forest boasts stunning waterfalls, hiking trails, and panoramic views of the surrounding mountains and ocean.
Pricing & Registration
$2,395
CXps Conference + Bonus CFT User Group
Pre-Conference CFT (Client Feedback Tool) User Group
Includes: CFT Welcome Reception | CFT User Group (breakfast & lunch served)
CXps 2025 Conference CXps
Includes: CXps Welcome Reception
CXps Conference Sessions & Workshops (breakfast & lunch served)
CX Excursion of Your Choice
$3,995
CXMP Certification Program + CXps Conference + Bonus CFT User Group
CXMP Certification Program
Includes: CXMP Certification Workshops | CXMP Knowledge & Learning Center
Pre-Conference CFT (Client Feedback Tool) User Group
Includes: CFT Welcome Reception | CFT User Group (breakfast & lunch served)
CXps 2025 Conference CXps
Includes: CXps Welcome Reception
CXps Conference Sessions & Workshops (breakfast & lunch served)
CX Excursion of Your Choice
*discounts do not apply
$295
CXps Conference Partner Pass
Includes: Entry to Welcome Receptions | CX Excursion
Does NOT include CFT User Group or CXps Conference
*discounts do not apply
$695
CFT (Client Feedback Tool) User Group ONLY
Includes: CFT Welcome Reception | CFT User Group
Does NOT include CXps Welcome Reception or Conference
*discounts do not apply
CX-cellence Award
Let’s celebrate the path organizations take on their CX journey.
We are looking for entries that showcase innovative CX and EX concepts, strategies, and initiatives. What has worked for your organization? What have you learned? What measurable outcomes have you had? What are your clients saying? What idea did your organization think would be a slam dunk to improve CX, but ended up being a dud? While we are certainly interested in learning about successful CX outcomes, learning from others’ challenges can be just as important and valuable. The deadline to submit is March 3, 2025.
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