CX
Conference

May 10-12, 2022 | Durham, North Carolina

Thank you to everyone who participated in CXps 2022! Session materials and recaps will be posted shortly.

Be on the lookout for CXps 2023 dates coming soon!

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About the Conference

Founded by Client Savvy, CXps is open to ALL professional services firms with a passion to differentiate their firm on the service they provide. The event includes opportunities to engage in CX initiatives from all levels: the CEO who needs to understand the strategic benefit, the HR Director who recognizes the importance of the employee experience (EX), the internal champion who needs to know how to “sell” it to the team, and the program coordinator whose job it is to get their initiative off the ground.

CXps brings together people who want more than theory. They want to know HOW to take the next steps to make their firms successful in integrating client experience with their firms’ strategic initiatives.

CXps 2022 is designed to deliver the most innovative CX strategies through a combination of keynote speakers, breakout sessions, workshops, and panel discussions.

If you have not participated in a CXps conference before, we encourage you to look back at our speakers from our 2019 conference and watch the recordings of our keynote speakers from our recent virtual events.

As a reminder, each paid membership in the CXps community includes the registration fee for the conference

Meet our Speakers

Apply Now!

Apply Now!

Presenter Application Period is Closed.

Ryan Suydam

Ryan Suydam

Client Savvy | Chief Experience Officer

Jennifer Carro

Jennifer Carro

Marcum LLP | Director of Client Experience

Deb Knupp

Deb Knupp

GrowthPlay | Managing Director

Amber Larson

Amber Larson

Bartlett & West | Senior Marketing Manager

Laura Meherg

Laura Meherg

Wicker Park Group | Founder & Partner

Tammi Nagucki

Tammi Nagucki

Environmental Design Group | Principal- Marketing and Client Experience

Sally Obernolte

Sally Obernolte

Neumann Monson| Architect

Vanessa Pelletier

Vanessa Pelletier

DAHLIN Group | Senior Director- Branding

Angela Quinn

Angela Quinn

Husch Blackwell | Chief Client Officer

Mitch Reno

Mitch Reno

Rehmann | Principal & Director of Client Experience

John Rinehart

John Rinehart

FastBridge Fiber | Chief Customer Officer

Denise Schmitz

Denise Schmitz

Neumann Monson | Marketing Manager

Tim Schroeder

Tim Schroeder

Neumann Monson Architects | President, Principal

L. Eddie Staley

L. Eddie Staley

WithersRavenel| Client Experience and Innovation Officer

Brock Storrusten

Brock Storrusten

WithersRavenel| Chief Strategy Officer

Chandra Storrusten

Chandra Storrusten

Visible Value | CEO & Chief Value Creation Officer

Gabriel Tevrizian

Gabriel Tevrizian

REDW LLC. | Director of Marketing

Doug Updike

Doug Updike

CDM Smith | Chief Quality Officer

Jason Villere

Jason Villere

BRAYN Consulting LLC | Partner & Chief Operating Officer

CX-cellence Awards

We look forward to celebrating our CX-cellence award winners at CXps 2022!

Schedule

Visit our DETAILED AGENDA for more information on the Schedule of Events!

Welcome Reception

21c Museum Hotel

Join us from 5:30 pm – 7:30 pm for a welcome reception at Durham’s 21c Museum Hotel. A casual affair for all to mix and mingle prior to the official start of the conference. Hors D’oeuvres will be served.

 

Day 1

Activities for the day include:

Welcome Breakfast

The State of CX in the Industry with Ryan Suydam

8:00 am
Breakout Session 1

The Self-Fulfilling Prophecy for AEC Firms with Chad Clinehens

3 Pillars of a Successful CX Program with Jen Hertzig

9:30 am
Breakout Session 2

Content Marketing & CX with Sally Obernolte & Denise Schmitz

The Hidden Opportunity in your CX Program? Talent Retention with Carrie Steffen

10:45 am
Sponsor Session with BRAYN Consulting LLC

CX Case Study: Why We Price the Way We Do with Jason Villere

11:55 am
Awards Luncheon

CX-cellence Award Winners & CXMP Graduation

12:15 pm
General Session Panel

Smart Onboarding: Getting CX, EX, & UX Aligned with Jen Hertzig, Mitch Reno, & Gabriel Tevrizian and moderated by Laura Meherg

1:00 pm
Workshop Report Out
4:45 pm
Take Me Out to the Ballgame!

Networking Reception & Durham Bulls Game at the DBAP!

6:00 pm

*Times are approximate and activities are subject to change

Day 2

Activities for the day include:

Networking Breakfast & Welcome
8:00 am
CX Peer Panel Discussion – General Session

with Tammi Nagucki, Angela Quinn, & John Rinehart

8:45 am
Breakout Sessions

Surprise & Delight: Enhancing CX through Low Budget/Low Effort Gifting Initiatives with Amber Larson

How to Conquer the “Talent War” with Blake Godwin & Brock Storrusten

9:45 am
BIG Ideas- General Session

Making Delight Intentional for Measurable Payoff with John Goodman

Client Relationship Report Card with Matt Kocanda

Retaining Top Talent through Succession Planning with Tim Schroeder

Client Sentiment & Sales Success with Doug Updike

11:00 am
Networking Lunch
12:15 pm
Equity & EX- A Personal Story on How to Recruit and Retain Diverse Talent with Leslie Miley

Moderated by Vanessa Pelletier

1:00 pm
Leveraging the “Power of X” to WOW During Client & Employee Onboarding

General Session Workshop with Blake Godwin & Chandra Storrusten

2:15 pm
Closing Discussion
4:45 pm
Small Group Experiences
6:00 pm

*Times are approximate and activities are subject to change

1/2 Day Bonus Session

Activities for the day include:

CX Adventure Review: Critical Moments of Truth, Friction Points, Moments of Delight, & CX Innovations

Roundtable Discussions

9:00 am
Additional Roundtable Discussions

For CXps members wanting additional roundtable time, we’ll keep the doors open and lights on for last-minute conversation, brainstorming, and peer connections.

11:30 am

*Times are approximate and activities are subject to change

Pricing and Registration

21c Museum Hotel

Unscripted Hotel

Durham Convention Center

Durham Marriott City Center

Unscripted Hotel

Unscripted’s rooms blend timeless mid-century design with modern functionality. The sleek and streamlined designs are bold yet totally approachable. Reserve your room online or by calling reservations at 984-329-9500.

 

Durham Convention Center 

Durham is home to a wide variety of rich and diverse cultural attractions. The Durham Convention Center is located steps away from the Carolina Theatre, a historic landmark that remains a thriving spot for entertainment, and near the Durham Performing Arts Center, a nationally respected arts center. Enjoy unique restaurants, shopping, art galleries, breweries, and museums. Spend the afternoon enjoying our rich architecture, or catch a baseball game at the Durham Bulls Athletic Park.

We are located two miles away from both Duke University and North Carolina Central University. Situated just four miles from the world-renowned Research Triangle Park, and convenient to Raleigh-Durham International Airport.

Marriott City Center

Set in the heart of Durham, NC, our downtown hotel is attached to the Durham Convention Center and steps away from the Carolina Theatre and Durham Performance Arts Center. Reserve your room by April 22 for the CXps 2022 special group rate of $185+ per night.

21c Durham Museum Hotel

Standing tall and proud in the center of downtown Durham, 21c Museum Hotel is a multi-venue contemporary art museum offering more than 10,500 square feet of art-filled exhibition and event space, a full-service boutique hotel with luxurious guest rooms, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin.

Reserve your room by April 22 through email or by calling 919-956-6710 and mentioning the “CXps 2022 Room Block”. Rooms start at $179+ per night.

Our Sponsors

Become a sponsor

It’s all about the experience.
And, as our partners in making CXps 2022 a success, we want to ensure you have a positive and valuable experience. As a Sponsor of CXps 2022 you will be recognized throughout the event and be promoted on all Client Savvy social media channels.

Bronze – Platinum Sponsors also receive the Conference Attendee List (Post-Conference)

Our Corporate Sponsorship is available to professional services firms for $2700 and includes 3 memberships/registrations for CXps 2022. Contact us for more details.

All sponsors receive a full listing with logo on the CXps website & recognition at any virtual or in-person events the CXps community hosts throughout 2022.

Note on Covid -19

CXps is more than a conference, it is a community. As such, we believe each one of us has a responsibility to keep each other safe and healthy during our time together.

As the COVID-19 pandemic continues to evolve, so will our protocols. While being fully vaccinated is not currently required for this event, we strongly encourage all attendees to get vaccinated and get their recommended booster shot. At this time, we are asking all attendees to:

  • Abide by all precautions implemented for the conference
  • Practice social distancing and avoid physical contact, such as handshakes or embraces, with others
  • Respect the personal space of those around you
  • Monitor your health leading up to and during the event, and not attend the event if you feel unwell
  • Complete the “CXps Community Responsibility Acknowledgement” 24-48 hours prior to the event
  • Follow all state and local guidelines

We will continue to update and evaluate these measures as the event approaches. If you have any questions or concerns, please do not hesitate to contact us.

Contact Us