CX
Conference
May 10-12, 2022 | Durham, North Carolina
Thank you to everyone who participated in CXps 2022! Session materials and recaps will be posted shortly.
Be on the lookout for CXps 2023 dates coming soon!
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About the Conference
Founded by Client Savvy, CXps is open to ALL professional services firms with a passion to differentiate their firm on the service they provide. The event includes opportunities to engage in CX initiatives from all levels: the CEO who needs to understand the strategic benefit, the HR Director who recognizes the importance of the employee experience (EX), the internal champion who needs to know how to “sell” it to the team, and the program coordinator whose job it is to get their initiative off the ground.
CXps brings together people who want more than theory. They want to know HOW to take the next steps to make their firms successful in integrating client experience with their firms’ strategic initiatives.
CXps 2022 is designed to deliver the most innovative CX strategies through a combination of keynote speakers, breakout sessions, workshops, and panel discussions.
If you have not participated in a CXps conference before, we encourage you to look back at our speakers from our 2019 conference and watch the recordings of our keynote speakers from our recent virtual events.
As a reminder, each paid membership in the CXps community includes the registration fee for the conference
Meet our Speakers
Apply Now!
Presenter Application Period is Closed.
Blake Godwin
Client Savvy | President & Partner
Jennifer Carro
Marcum LLP | Director of Client Experience
Chad Clinehens
Zweig Group | President & CEO
John Goodman
Customer Care Measurement and Consulting | Vice Chair
Jen Hertzig
Kcoe Isom| Brand & Experience Leader
Matt Kocanda
BDF LLC | Partner
Amber Larson
Bartlett & West | Senior Marketing Manager
Laura Meherg
Wicker Park Group | Founder & Partner
Leslie Miley
Executive Engineer & Entrepreneurial Advisor
Tammi Nagucki
Environmental Design Group | Principal- Marketing and Client Experience
Vanessa Pelletier
DAHLIN Group | Senior Director- Branding
Mitch Reno
Rehmann | Principal & Director of Client Experience
Tim Schroeder
Neumann Monson Architects | President, Principal
L. Eddie Staley
WithersRavenel| Client Experience and Innovation Officer
Carrie Steffen
The Whetstone Group| President
Brock Storrusten
WithersRavenel| Chief Strategy Officer
Chandra Storrusten
Visible Value | CEO & Chief Value Creation Officer
Jason Villere
BRAYN Consulting LLC | Partner & Chief Operating Officer
CX-cellence Awards
We look forward to celebrating our CX-cellence award winners at CXps 2022!
Schedule
Visit our DETAILED AGENDA for more information on the Schedule of Events!
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Welcome
Mon May 9, 2022
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Day 1
TUE May 10, 2022
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Day 2
WED May 11, 2022
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Bonus Session
THU May 12, 2022
Welcome Reception
21c Museum Hotel
Join us from 5:30 pm – 7:30 pm for a welcome reception at Durham’s 21c Museum Hotel. A casual affair for all to mix and mingle prior to the official start of the conference. Hors D’oeuvres will be served.
Day 1
Activities for the day include:
Breakout Session 1
The Self-Fulfilling Prophecy for AEC Firms with Chad Clinehens
3 Pillars of a Successful CX Program with Jen Hertzig
Breakout Session 2
Content Marketing & CX with Sally Obernolte & Denise Schmitz
The Hidden Opportunity in your CX Program? Talent Retention with Carrie Steffen
Sponsor Session with BRAYN Consulting LLC
CX Case Study: Why We Price the Way We Do with Jason Villere
Awards Luncheon
CX-cellence Award Winners & CXMP Graduation
General Session Panel
Smart Onboarding: Getting CX, EX, & UX Aligned with Jen Hertzig, Mitch Reno, & Gabriel Tevrizian and moderated by Laura Meherg
Workshop Sessions
Life Cycle of a Client Experience Program with Eddie Staley
How “Value-Adds” Drive Revenue Enabling CX with Deb Knupp & Matt Kocanda
From Daydreaming to Globetrotting: How to Plan & Execute your CX Voyage with Jen Carro
Improve Service Impact with Enhanced Internal Service and Delight with John Goodman
Workshop Report Out
Take Me Out to the Ballgame!
Networking Reception & Durham Bulls Game at the DBAP!
*Times are approximate and activities are subject to change
Day 2
Activities for the day include:
Networking Breakfast & Welcome
CX Peer Panel Discussion – General Session
with Tammi Nagucki, Angela Quinn, & John Rinehart
Breakout Sessions
Surprise & Delight: Enhancing CX through Low Budget/Low Effort Gifting Initiatives with Amber Larson
How to Conquer the “Talent War” with Blake Godwin & Brock Storrusten
BIG Ideas- General Session
Making Delight Intentional for Measurable Payoff with John Goodman
Client Relationship Report Card with Matt Kocanda
Retaining Top Talent through Succession Planning with Tim Schroeder
Client Sentiment & Sales Success with Doug Updike
Networking Lunch
Equity & EX- A Personal Story on How to Recruit and Retain Diverse Talent with Leslie Miley
Moderated by Vanessa Pelletier
Leveraging the “Power of X” to WOW During Client & Employee Onboarding
General Session Workshop with Blake Godwin & Chandra Storrusten
Closing Discussion
Small Group Experiences
*Times are approximate and activities are subject to change
1/2 Day Bonus Session
Activities for the day include:
CX Adventure Review: Critical Moments of Truth, Friction Points, Moments of Delight, & CX Innovations
Additional Roundtable Discussions
For CXps members wanting additional roundtable time, we’ll keep the doors open and lights on for last-minute conversation, brainstorming, and peer connections.
*Times are approximate and activities are subject to change
Pricing and Registration
Premium
Basic level plus:- Registration for our annual CXps Conference (scheduled for May 2022)
- Participate in live Q&A with event panelists on our Knowledge Sharing Module
- Exclusive “meet and greets” with speakers and presenters throughout the 2021 season
- Unlimited participation in cohort groups
Professional
Premium level plus:- Earn CXMP Professional Certification
- Eight 3-hour deep-dive programs (limit of 15 attendees)
- Two hour-long 1-on-1 consulting sessions with senior CX consultants
Enterprise
Professional level for 4 people- Attend events with co-workers and share notes to form a more complete plan for your firm.
- Choose between eight 1-hour-long sessions or one day of on-site consulting.
21c Museum Hotel
Unscripted Hotel
Durham Convention Center
Durham Marriott City Center
Unscripted Hotel
Unscripted’s rooms blend timeless mid-century design with modern functionality. The sleek and streamlined designs are bold yet totally approachable. Reserve your room online or by calling reservations at 984-329-9500.
Durham Convention Center
Durham is home to a wide variety of rich and diverse cultural attractions. The Durham Convention Center is located steps away from the Carolina Theatre, a historic landmark that remains a thriving spot for entertainment, and near the Durham Performing Arts Center, a nationally respected arts center. Enjoy unique restaurants, shopping, art galleries, breweries, and museums. Spend the afternoon enjoying our rich architecture, or catch a baseball game at the Durham Bulls Athletic Park.
We are located two miles away from both Duke University and North Carolina Central University. Situated just four miles from the world-renowned Research Triangle Park, and convenient to Raleigh-Durham International Airport.
Marriott City Center
Set in the heart of Durham, NC, our downtown hotel is attached to the Durham Convention Center and steps away from the Carolina Theatre and Durham Performance Arts Center. Reserve your room by April 22 for the CXps 2022 special group rate of $185+ per night.
21c Durham Museum Hotel
Standing tall and proud in the center of downtown Durham, 21c Museum Hotel is a multi-venue contemporary art museum offering more than 10,500 square feet of art-filled exhibition and event space, a full-service boutique hotel with luxurious guest rooms, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin.
Reserve your room by April 22 through email or by calling 919-956-6710 and mentioning the “CXps 2022 Room Block”. Rooms start at $179+ per night.
Our Sponsors
Become a sponsor
It’s all about the experience.
And, as our partners in making CXps 2022 a success, we want to ensure you have a positive and valuable experience. As a Sponsor of CXps 2022 you will be recognized throughout the event and be promoted on all Client Savvy social media channels.
Platinum
- Logo / Brand on Conference Giveaway
- CXps 2022 Premier Banner Ad Space
- One 8’ x 10’ booth space
- Keynote Session Sponsor
- Two 20-minute Industry Solution Sessions
- Three Conference Registrations (included)
Gold
- CXps 2022 Premier Banner Ad Space
- One 8’ x 10’ booth space
- Workshop Session Sponsor
- One 20-minute Industry Solution Session
- Two Conference Registrations (included)
Silver
- One 4’ x 4’ booth space, 32” round table
- Breakout Session Sponsor
- One Conference Registration (included)
Bronze
- Breakout Sponsor (morning or afternoon)
- One Conference Registration (included)
Bronze – Platinum Sponsors also receive the Conference Attendee List (Post-Conference)
Our Corporate Sponsorship is available to professional services firms for $2700 and includes 3 memberships/registrations for CXps 2022. Contact us for more details.
All sponsors receive a full listing with logo on the CXps website & recognition at any virtual or in-person events the CXps community hosts throughout 2022.
Note on Covid -19
CXps is more than a conference, it is a community. As such, we believe each one of us has a responsibility to keep each other safe and healthy during our time together.
As the COVID-19 pandemic continues to evolve, so will our protocols. While being fully vaccinated is not currently required for this event, we strongly encourage all attendees to get vaccinated and get their recommended booster shot. At this time, we are asking all attendees to:
- Abide by all precautions implemented for the conference
- Practice social distancing and avoid physical contact, such as handshakes or embraces, with others
- Respect the personal space of those around you
- Monitor your health leading up to and during the event, and not attend the event if you feel unwell
- Complete the “CXps Community Responsibility Acknowledgement” 24-48 hours prior to the event
- Follow all state and local guidelines
We will continue to update and evaluate these measures as the event approaches. If you have any questions or concerns, please do not hesitate to contact us.