Founded by Client Savvy, Client Experience in Professional Services (CXps) is a dynamic and thriving community of forward-thinking professionals from various industry verticals, including architecture, engineering, construction, accounting, legal, and beyond. They all share the same vision: a future where Client Experience (CX) is not just a priority but a core business function that differentiates firms and drives long-term success.

CXps exists to help these professionals explore and adopt CX and Employee Experience (EX) programs in their firms by sharing real-world case studies, communicating best practices, and providing ongoing support to empower them to deliver exceptional experiences for their clients and employees. By working across firms, similar industries, and roles/titles, CXps community members collaboratively explore, implement, and refine CX and EX strategies that create lasting impact.

Our goal is clear: to make CX and EX necessary for survival and success in professional services, ensuring more satisfied clients and positive business outcomes.

• Connect with your peers in the CXps Community.
• Attend our annual CXps Conference for exclusive CX/EX insights and strategies.
• Expand your skills from our rich knowledge library and discuss CX/EX tactics with the experts.
• Earn your Client Experience Management Professional (CXMP) certification through our virtual education platform.
• Implement a Client Experience program that sets your firm apart from the competition.

2025 marks the 10^th anniversary of our CXps Conference, the ONLY conference dedicated exclusively to client experience in professional services.

It is where innovative minds in professional services come together to exchange ideas, build connections, and advance how firms deliver exceptional client experiences to improve business outcomes.

This transformative forum is where CEOs and leaders from competing firms come together to openly and fearlessly share how they leverage CX and EX as strategic, operational tools to gain a competitive edge in their industries. They roll up their sleeves, share successes and struggles, learn from the experts (and each other), and walk away with ideas to build the next step of their CX journey.

• Gain insights from industry firm leaders who have successfully integrated CX strategies.
• Learn from real-world case studies—what works, what doesn’t, and how to avoid common pitfalls.
• Collaborate with peers across industry verticals to build and refine your firm’s unique CX/EX approach.
• Turn insights into action, leading to deeper client relationships, more engaged employees, and measurable business growth.

Join us at CXps 2025 and take the next step toward transforming your firm’s client experience—because better experiences create better business outcomes.

Have questions about the CXps 2025 Conference? Interested in attending, exhibiting, or sponsorship opportunities? We’re here to help!

Whether you’re looking to join our dynamic community, learn more about our educational sessions, have general conference questions, or want more details on how CXps can transform your firm’s client experience initiatives, we are ready to provide the answers and support you need.

Reach out today—we’d love to connect with you and help make your CXps Conference experience exceptional!

hello@clientexperience.org | 866.433.7322