Get Recognized as a
CX Management Professional
Certify your CX Skills through our virtual education platform!
Certification Benefits
Client Experience Management Professional
Participate in 6 out of 20+ virtual, peer-to-peer workshops and complete a case study to receive your CXMP Certification.
Gain more authority
CXMP professionals stand out amongst their peers, increasing their influence and authority to create change in their organizations. Be recognized for your CX knowledge and leadership.
Be a catalyst for change
Each CXMP learning module leaves you with a plan for change. Unlike traditional courses, your learning is using your own firm as the laboratory to experiment, measure, and sustain change.
Be among the best
Join the ranks of the most engaged CX Professionals around the world. Our peer-based learning model assures you are gaining real-world experience in collaboration with others like you.
Certification Workshops
Complete 6 of these live, hands-on workshops and complete a case study to receive your CXMP Certification.
Current CXMP candidates and alumni can access our Learning & Resource Center to review past workshops and course materials.
2.16.26 | Creating a CX Charter
The best initiatives in an organization have a clear charter that aligns stakeholders, sets expectations, and creates a guiding document to align teams. Implementing a CX initiative – either starting up a CX program or implementing an individual CX project – is no different. During this session, you’ll learn how to create a compelling charter that communicates the vision of the effort, sets the goals and metrics for success, and outlines the desired behaviors of the stakeholders responsible for seeing the project through. A successful charter reduces friction and drives everyone toward a common goal.
3.6.26 | Creating a Voice of Client (VoC) Process
Almost every quality initiative is founded on a basis of effective measurement. In-process inspection is critical when creating products, to identify defects or variation as quickly as possible, in order to restore consistent output. Project delivery organizations (engineers, lawyers, technology service providers, etc.) don’t have the benefit of measuring widgets. Instead, service quality is often left to gut feel or vague customer satisfaction scores. During the workshop, attendees will be provided a detailed research-based study of what makes service delivery measurement different – and why the transactional feedback models found in high-volume low-touch environments (retail, call centers, etc.) don’t work for project-driven service organizations. Each attendee will be provided resources to develop and document their firm’s ideal feedback plan that is driven by measuring the expectations of the service recipients. Topics include engaging stakeholders, timing when the measurement is most needed, determining which metrics need measuring, and establishing an individual action plan to increase value and outcomes for each client.
4.13.26 | Delivering Business Value to your Clients
Creating a client experience (CX) culture that delivers measurable ROI requires focus and strategy. This workshop explores how CX can identify high-value business processes, empower teams to leverage their strengths, and use client sentiment tracking to align with client priorities. Learn actionable approaches to enhance value for clients and drive positive outcomes for your firm.
5.11.26 | Choosing by Advantages
Every robust CX program develops dozens of “we shoulds” that firms struggle to prioritize. There are so many opportunities to improve client experience, how do teams know which ones are most important? Using a collaborative decision-making framework like Choosing By Advantages (CBA), you can confidently lead your teams to identify options, list decision factors, and rank advantages in order to objectively decide which efforts to focus on that will provide the greatest total advantage for your business. Equipped with this tool, you’ll find consensus more often for your biggest decisions.
6.19.26 | Creating the Business Case for CX
Unlock the potential of CX by crafting persuasive business cases aligned with leadership priorities. Learn to create effective plans, metrics, and a self-sustaining CX organization for lasting impact.