Steven Keith

Founder – CX Pilots

Steven Keith is a veteran CX advisor in the AEC space and has worked successfully as a CX futurist, innovator and advisor to dozens of recognizable brands over the past two decades.

CX as a Cultural Adhesive: Making CX Sticky

Client experience succeeds inside firms when those leading the CX charge can make it sticky—so that everyone understands a) why the firm is investing in CX; and b) their specific role in helping to make CX a firm-wide success. We will demonstrate the impact of sticky CX programs and the methods CX leaders can use inside their firms to make CX more effective.

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