LEARN
Within the CXps Community, learning serves to create opportunities for connection and community between our members. Professional Services firms are still in the rapid innovation phase of integrating Client Experience (CX) & Employee Experience (EX) into their practices. Our learning is best when both presenter and audience contribute to the CXps “Body of Knowledge” via our Knowledge Sharing Modules.
FORMAT:
Not Another Webinar
Each Knowledge Sharing Module will be released as a week long event combining offline learning, peer collaboration, and live Q&A and networking opportunities.
SESSIONS:
Engaged Collaborators
Each session we bring to you will be tailored to professional services and relevant topics our industries are facing. We encourage learning across industries to increase innovation opportunities.
SPEAKERS:
Leaders & Innovators
CXps brings you a balance of industry practitioners and Client Experience (CX) & Employee Experience (EX) experts. This balanced approach of practical and theoretical assures you can take away both tested methods and innovative disruptors.
Knowledge Sharing Modules
CXps will be producing Knowledge Sharing Modules (KSM) every 1-2 weeks (schedule pending). Members are encouraged to participate in one KSM per month, though there is no requirement or limit.
CXps will work with each speaker to produce a concise thought piece on a relevant topic. These pre-recorded sessions will be 15-25 minutes in length and distributed across multiple platforms as on-demand webinars, YouTube videos, and podcasts. Released early in the week, you can consume the content when and how you want.
Your CX Cohort may choose to self-organize during the week to discuss and share ideas, keeping your close to your core group of CX/EX peers
Many KSMs will engage a Mural – an online virtual whiteboard for collaborating in design-thinking exercises. Here, you’ll be able to download handouts, ask questions to the community, and engage in thoughtfully designed exercises – all on your own time or live with others. Check out this Mural video to see how digital collaboration works.
At the end of the KSM week, we’ll host a live Q&A + Networking session on Friday (45 – 60 minutes). The speaker will respond to questions and activities shared in the Mural, as well as any questions you pose live or in advance. We will utilize the Zoom Room feature to break attendees into virtual rooms of 4-6 people (video on, please!) so you can meet new peers. This networking opportunity expands your reach beyond your CX Cohort and enables you to make new friends and connections in the broader CXps community while discussing the week’s topic and how it applies in your business.
Knowledge Capture & Sharing to Drive CHANGE
At the conclusion of each Knowledge Sharing Module, we will solicit volunteers to contribute to the CXps Body of Knowledge. Interested contributors can craft a blog post, a video reaction, or any other creative piece of content.
These community-created contributions will be shared with the speaker for reaction & commentary, then shared on the CXps website.
Each KSM will thus be memorialized as a page on the CXps website with recorded content, a captured Mural, recorded Q&A session, and community-created blogs, videos, and other content. Instead of coming back from a conference with pages of notes, you’ll be able to quickly share key ideas with your colleagues to drive CHANGE in your own business.
KNOWLEDGE SHARING MODULE SCHEDULE
CXps will be producing Knowledge Sharing Modules (KSM) every 1-2 weeks (schedule pending). Members are encouraged to participate in one KSM per month, though there is no requirement or limit.
CXps will work with each speaker to produce a concise thought piece on a relevant topic. These pre-recorded sessions will be 15-25 minutes in length and distributed across multiple platforms as YouTube videos and podcasts. Released early in the week, you can consume the content when and how you want.
At the end of the KSM week, we’ll host a live Q&A + Networking session (45 – 60 minutes). The speaker will respond to questions and activities shared in the Mural, as well as any questions you pose live or in advance. We will utilize the Zoom Room feature to break attendees into virtual rooms of 4-6 people (video on, please!) so you can meet new peers. This networking opportunity expands your reach beyond your CX Cohort and enables you to make new friends and connections in the broader CXps community while discussing the week’s topic and how it applies to your business.
See the below schedule and be sure to save the dates.
KSM #1 – June 26th
Speaker: Eddie Staley
Topic: Putting Our Data Into Action: How We Combine CX + RX Data to Improve Profit while Delighting Clients
Link to recording: Youtube
KSM #2 – June 26th
Speaker: Reid Tolley
Topic: Selecting and Developing CX Executive Sponsors and Champions
Link to recording: Youtube
KSM #3 – July 17
Speaker: Ryan Suydam & CX- Cellence Award Winners
Topic: 2020 CX-Cellence Awards
Link to recording: Youtube
KSM #4 – July 31
Speaker: Steven Keith
Topic: CX as a Cultural Adhesive: Making CX Sticky
Link to recording: Youtube
KSM #5 – August 14th
Speaker: Alex Merbach
Topic: Applying 80/20 to Your CX Strategy
Link to recording: Youtube
KSM #6 – August 28th
Speaker: Ida Cheinman
Topic: Connecting the Dots: Aligning BX, CX & EX
Link to recording: Youtube
KSM #7 – September 11th
Speaker: Danny McPhaul
Topic: Consistent Service Delivery Q&A with Ryan Suydam
Link to recording: Youtube
KSM #8 – September 25th
Speaker: Michele Rochon
Topic: The Leaders Guide To Healthy & Affirming Workplace Culture
Link to recording: Youtube
KSM #9 – October 23rd
Speaker: Ryan Felkel
Topic: How Marketers Can Use Client Feedback
Link to recording: Youtube
KSM #10 – November 20th
Speaker: Alan Hoffler
Topic: Transform your Client Experience through Storytelling
Link to recording: Youtube
KSM #11 – December 11th
Speaker: Blake Godwin and Chandra Storrusten
Topic: Cross Organizational Benefits of Client Experience (CX) and Employee Experience (EX)
Link to recording: Youtube
KSM #12 – January 15th
Speaker: Andrea Maciejewski
Topic: The Role of Pricing, Budgeting, and Billing in Your CX Program
Link to recording: Youtube
KSM #13 – February 26th
Speaker: Chad Clinehens
Topic: How “Best Place to Work” Winners are Winning the Hearts and Minds of Employees
Link to recording: Youtube
KSM #14 – March 26th
Speaker: Ryan Suydam
Topic: Converting CX to Captured Profits
Link to recording: TBA