Connect & Learn

Explore the variety of CXps events hosted throughout the year. Together, these programs will help you form a client experience plan, connect with experts, and learn from professional services industry peers.

3-DAY VIRTUAL CONFERENCE

May 25 – 27

Build a business case for your client experience strategy.

You already know the value of client experience. But getting started on a plan can be challenging. This 3-day virtual conference helps participants align their customer experience strategy with business strategy. Hear from the experts, collaborate with your peers, and create your own CX Charter – specific to your firm and your design. When you leave, you’ll be better prepared to get buy-in within your firm, connect improved client experience to business metrics, and use stories to win hearts and gain followers.

In-Person Regional Events:
“Making CX Happen”

Six regional events focus on the “how.”

You’ll learn about tangible client experience tactics while networking with others facing similar challenges.

Equipped with your CX charter from the 3-day virtual Business of CX conference, take the next step into tactics. Each half-day workshop will tackle challenging CX problems like measurement, service design, governance, change management, monetization, and more. Connect with industry leaders and peers. Hear what others are doing, what’s working, and what isn’t.” becomes: “Take the next step into tactics. Each half-day workshop will tackle challenging CX problems like measurement, service design, governance, change management, monetization, and more. Connect with industry leaders and peers. Hear what others are doing, what’s working, and what isn’t. If you attended the virtual conference, bring your CX Charter to accelerate your plan even more.

Details

  • June 9: Raleigh, NC
  • July 21: Columbus, OH
  • August 11: Atlanta, GA
  • September 15: Arlington, TX
  • October 13: Anaheim, CA
  • November 10: Madison, WI

 

Knowledge Sharing Modules

Stay motivated and refine your plan throughout the year.

Each month, CXps releases a new Knowledge Sharing Module and then hosts a live Q&A group discussion. Each module will be released on a Monday with a live Q&A on Friday of the same week. Six modules will be recordings of panel discussions from the in-person regional “Making CX happen” events, and the other six will be 25 minute pre-recorded webinars with industry experts. Many KSMs will include handouts and opportunities for questions and engagement in thoughtfully designed exercises. Each Q&A will provide opportunities to ask questions directly from the experts and join breakout sessions to meet new peers as you discuss the month’s topic.

View some of the most recent:

Cohort Meetings

Build accountability and expand your professional network by joining a Cohort.

Professional and Premium-level CXps members are eligible to join a CX Cohort – a group of 6 – 8 professionals focused on client experience. Successful cohorts result in deep, meaningful, and impactful relationships. CXps will work to match you with a cohort that matches your interest, or you can found your own. Let us know if you prefer:

  • In-person or virtual meetings.
  • A long-term cohort or a short-term cohort focused on a single topic or goal.

Current cohorts include groups focused on revenue, human experience, and others. CXps will work to ensure cohorts do not include direct competitors to allow for free and open discussion.

Deep-dive and CXps Certification Programs

For the professional serious about furthering their client experience credibility.

Open to premium members, CXps will host eight 3-hour interactive programs led by CX professionals. These programs will focus on:

  • Client Lifetime Value
  • Client Empathy Mapping
  • CX Metrics and Management
  • Journey Mapping
  • CX & Strategic Alignment
  • Delivering Business Value to Clients
  • Creating a Voice of Client Process
  • Governance and Change Management

Attend six of the live programs (18 hours) to be eligible for the CXps certification.
Schedule to be determined based on the needs of professional members.

One-on-one consulting sessions

Get direct access to the foremost client experience experts in the professional services industry.

Premium members are eligible for two 1-hour consulting sessions with executive leaders at Client Savvy or other CX industry experts.

Enterprise premium members can choose between individual one-on-one consulting sessions or a full day of on-site consulting (travel and expenses not included) – giving the firm personalized expert insight into client experience planning and implementation.