Connect & Learn

Explore the variety of CXps events hosted throughout the year. Together, these programs will help you form a client experience plan, connect with experts, and learn from professional services industry peers.

3-DAY VIRTUAL CONFERENCE: Did you miss it?
That’s okay! We recorded it!

CXps Day 1 
Winning Heads with Ryan Suydam

Day 1 of the 3-day Business of CX conference features Ryan Suydam, creator of the Client Feedback Tool and founder of Client Savvy. Ryan presents the business side of Client Experience and how to effectively formulate ways to uncover the value of CX initiatives.

CXps Day 2 
Winning Hearts with Andrea Mac

On Day-2 of our CXps Virtual Conference, Andrea Mac from Prequal discusses “Winning Hearts”, and how the power of storytelling impacts your Client Experience culture within your firm. What’s the story you use to spread awareness among your colleagues for increasing CX initiatives?

CXps Day 3 
Aligning Strategy with Chandra Storrusten
Day 3 of the CXps Virtual Event focused on integrating client experience into your business strategy. Chandra Storrusten from Visible Value discusses how CX impacts the vision, mission, and positioning of your firm. By the conclusion of this session, as well as the overall virtual conference, you will have your own CX Charter that provides the business case, stories, and strategies to enable you to successfully implement a client experience and employee experience management program at your company!

In-Person Regional Events:
“Making CX Happen”

Six regional events focus on the “how.”

You’ll learn about tangible client experience tactics while networking with others facing similar challenges.

Equipped with your CX charter from the 3-day virtual Business of CX conference, take the next step into tactics. Each half-day workshop will tackle challenging CX problems like measurement, service design, governance, change management, monetization, and more. Connect with industry leaders and peers. Hear what others are doing, what’s working, and what isn’t.” becomes: “Take the next step into tactics. Each half-day workshop will tackle challenging CX problems like measurement, service design, governance, change management, monetization, and more. Connect with industry leaders and peers. Hear what others are doing, what’s working, and what isn’t. If you attended the virtual conference, bring your CX Charter to accelerate your plan even more.

Details

  • June 9: Raleigh, NC
  • July 21: Columbus, OH
  • August 11: Atlanta, GA
  • September 15: Arlington, TX
  • October 13: Anaheim, CA
  • November 10: Madison, WI

 

Knowledge Sharing Modules

Stay motivated and refine your plan throughout the year.

Each month, CXps releases a new Knowledge Sharing Module and then hosts a live Q&A group discussion. Each module will be released on a Monday with a live Q&A on Friday of the same week. Six modules will be recordings of panel discussions from the in-person regional “Making CX happen” events, and the other six will be 25 minute pre-recorded webinars with industry experts. Many KSMs will include handouts and opportunities for questions and engagement in thoughtfully designed exercises. Each Q&A will provide opportunities to ask questions directly from the experts and join breakout sessions to meet new peers as you discuss the month’s topic.

View some of the most recent:

Cohort Meetings

Build accountability and expand your professional network by joining a Cohort.

Professional and Premium-level CXps members are eligible to join a CX Cohort – a group of 6 – 8 professionals focused on client experience. Successful cohorts result in deep, meaningful, and impactful relationships. CXps will work to match you with a cohort that matches your interest, or you can found your own. Let us know if you prefer:

  • In-person or virtual meetings.
  • A long-term cohort or a short-term cohort focused on a single topic or goal.

Current cohorts include groups focused on revenue, human experience, and others. CXps will work to ensure cohorts do not include direct competitors to allow for free and open discussion.

Deep-dive and CXps Certification Programs

For the professional serious about furthering their client experience credibility.

Open to premium members, CXps will host nine 3-hour interactive programs led by CX professionals. These programs will focus on:

  • Client Lifetime Value
  • Client Empathy Mapping
  • CX Metrics and Management
  • Journey Mapping
  • CX & Strategic Alignment
  • Delivering Business Value to Clients
  • Creating a Voice of Client Process
  • Governance and Change Management
  • Accelerating Sales through Client Experience

Attend six of the live programs (18 hours) to be eligible for the CXps certification.
Schedule to be determined based on the needs of professional members.

One-on-one consulting sessions

Get direct access to the foremost client experience experts in the professional services industry.

Premium members are eligible for two 1-hour consulting sessions with executive leaders at Client Savvy or other CX industry experts.

Enterprise premium members can choose between individual one-on-one consulting sessions or a full day of on-site consulting (travel and expenses not included) – giving the firm personalized expert insight into client experience planning and implementation.