Outperform Your Competition

81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.

(Source: Peppers & Rogers Group, Customer Experience Maturity Monitor, 2009

At CXps 2018 you will learn from, and share with, CX Experts and your peers. As the schedule comes together, you can count on the fact that each time slot has speakers and topics to meet your educational needs. In addition to the Opening and Closing Keynote Speakers, the following outline lets you see the value of spending your valuable time with us.

CXps 2018 Session Topics

Marketing / Business Development
  • Aligning CX, EX, and Brand: Fulfilling Your Brand Promise through a Highly Engaged Client-centric Culture
  • Identifying Promoters (Passives and Detractors) using Linguistic Analysis
  • Client Empathy Mapping: Identifying Opportunities to Enhance Your Clients’ Experience
  • Proven Strategies to Successfully Launch a CX Initiative in Your Firm
  • Sound Like You Feel: How to Convey your Passion and Convince Others Your Message is Important
  • CX Mini Clinic: How to Help Your Firm get Started (or Expand) its CX Culture
Firm Leadership
  • Activating Promoters to Increase Client Loyalty AND Referrals
  • The CX / EX Connection: How to Use Your CXS to Retain Key Staff
  • Using Client Sentiment (email, feedback) to Identify Firm Promoters (Passives & Detractors)
  • Client Empathy Mapping: Identifying Opportunities to Enhance Your Clients’ Experience
  • Proven Strategies to Successfully Launch a CX Initiative in Your Firm
  • Sound Like You Feel: How to Convey Your Passion for Client Experience to Your Clients
Chief Experience Officers
  • Activating Promoters to Increase Client Loyalty AND Referrals
  • Using Client Sentiment (email, feedback) to Understand What Your Clients are Really Saying
  • Client Empathy Mapping: Identifying Opportunities to Enhance Your Clients’ Experience
  • Proven Strategies to Successfully Launch a CX Initiative in Your Firm
  • Sound Like You Feel: Convey Your Passion and Convince Leaders that Your Message is Important
  • CX Mini Clinic: How to Help Your Firm Get Started (or Expand) its CX Culture
  • Tools to Engage Your Team in Providing Red Carpet Client Experience