by Sally Orcutt | Nov 20, 2017 | Sessions, Speakers
In a recent post, Annette Franz, CCXP writes, “In business, your culture is the soul of the organization.” If, as she reminds us, the soul is the essence or the moral force of a person, the part of a person that consists of their mind, character, thoughts, beliefs,...
by Sally Orcutt | Nov 15, 2017 | Sessions, Speakers
According to a recent post by Ryan Hart, Principle Analyst for Forrester, the best companies are strengthening their focus on CX in response to a crisis of trust. He indicates that misleading and false statements from executives and politicians combined with the speed...
by Sally Orcutt | Sep 10, 2017 | Sessions
According to Steven Keith, Customer Experience Advisor with CX Pilots, “In Client Experience (CX) most leaders know what to do and why. Their primary challenge is knowing how to get it done with the resources at hand.” So how does your firm “get it...
