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How Smart Brands Shape CX in Response to Crisis in Trust

How Smart Brands Shape CX in Response to Crisis in Trust

by Sally Orcutt | Nov 15, 2017 | Sessions, Speakers

According to a recent post by Ryan Hart, Principle Analyst for Forrester, the best companies are strengthening their focus on CX in response to a crisis of trust. He indicates that misleading and false statements from executives and politicians combined with the speed...
What is a Client Experience Framework? And does your firm need one?

What is a Client Experience Framework? And does your firm need one?

by Sally Orcutt | Sep 10, 2017 | Sessions

According to Steven Keith, Customer Experience Advisor with CX Pilots, “In Client Experience (CX) most leaders know what to do and why. Their primary challenge is knowing how to get it done with the resources at hand.” So how does your firm “get it...

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