Chief Marketing & Client Engagement Officer – Levenfeld Pearlstein, LLP
It’s All About the Benjamins: The Role of Pricing, Budgeting, and Billing in Your CX Program
Pricing, budgeting, fees and billing are arguably the most critical components of CX – yet they’re the most underdeveloped and evaded, often misunderstood as a back-office problem. However, herein lies an opportunity to engender loyalty, develop trust and provide the foundation needed for your CX program to thrive.
This session covers the six pillars of CX to depict best practices, ideas and deliberate ways to approach pricing, fees and billing to positively impact your CX programs.